Life ExtensionReviews of lifeextension.com

They have a program that you pay for that auto-renews on a yearly basis. However, they do not send you an email alerting you that you will be auto-renewing soon. They tell you that they send this email, but they do not. I did a very thorough search through my email folders (including SPAM) and it was not there. it is also incredibly difficult to cancel your account. you have to call them and then submit a form under their "Privacy" section. And then they get back to you and you may have to prove your identity. By the way, none of this is under your account tab and is not listed in your "account options". I had to call to even find out how I could cancel my account. I would not have been able to figure out that I needed to go through "Privacy" (a small tab at the bottom of the landing page) in order to cancel my account. Any company that makes it this difficult to close an account is suspect. I still don't know if my account is closed or not. I want to say that the customer service person I spoke with was very nice, and of course it isn't her fault that it's set up this way. She had to put me on a hold to find out how to cancel the account as well. Not to be trusted.

still waiting for blood results 9 days later

The disclosure that your representative read and claimed to be transcribing AND TONE utilized b4 speaking to me about supplement containers I received completely melted was way over the top legalistic when you sell health and did not deliver such. I have won litigation twice in the United States Supreme Court, and I do not participate in such dialogue with companies. I shopped at two different stores locally this week for supplements as a result. NOPE.....

Still have not received my full results, many attempts to request. Extremely expensive.

I did not receive my auto ship order and had to place another order because I needed my supplement to continue my doctors protocol. I asked Cust svc for help and they didn’t resolve the issue. I paid a higher amount. When two weeks later i was billed for and received the auto ship. Wth?

Dear Life Extension Team, I have been a customer interested in Life Extension products because I truly value the quality, reputation, and scientific approach of your brand. However, my recent shopping experience was unfortunately not completed. I placed an order on July 3rd, 2026, for USD 604.23, paid with my debit card ending in 6868. The order was later canceled, and I was informed that the reason may have been related to resale concerns. As of today, the amount has not yet been credited back to my account, so I am still waiting for confirmation regarding the refund or the release of the pending authorization. I would appreciate clearer communication regarding the reason for the cancellation and the expected timing for the funds to become available again. At the same time, I would like to take this opportunity to introduce our company, Vyno Argentina. We are a curated wellness and nutritional supplement company based in Argentina, focused on premium international brands related to health, longevity, performance, and wellbeing. We are very interested in Life Extension products and would like to understand the proper and transparent channel to purchase them for business purposes, whether through wholesale, international distribution, or another appropriate process. Our intention is to buy through the correct channel and manage the import process to Argentina on our side. I would be very grateful if someone from the appropriate department could contact us or guide us on how to proceed. Thank you very much for your attention. Best regards, Maria Corsanego Vignes Vyno Argentina

Extremely disappointing customer support experience from Life Extension. Their representatives repeatedly provided false information, insisting that I had already received my order when I had not. After conducting my own investigation, I discovered that the package had actually been returned to the merchant. Even then, customer support continued to claim that the shipment was in my possession. The communication was unprofessional, inaccurate, and frustrating. Instead of helping resolve the issue, they repeatedly provided misleading information and failed to take responsibility for finding out what had happened to the order. This has been one of the most unpleasant customer service experiences I have encountered. I expected much better from a company of this reputation.

I ordered supplements and they did not arrive. I wrote to them after 3 weeks (I urgently needed supplements, which I stated in my email). They send me a link to pay again which I did after initial problems because the link did not work. Supplements never came. I wrote again. They answered they did not receive my payment. I checked with my bank and they sent me confirmation of payment which I sent to them. Since then they are copy+paste their email that states they did not receive the payment. I DID NOT GET A REFUND, I DID NOT GET SUPPLEMENTS. How would you call this in a normal world?