Lu
BAIT & SWITCH…
I received numerous emails about the SUPER SALE that was ending at the end of the month. As the end of the month got closer the emails increased. I decided to place a large order worth over $900 and received several emails checking my credit card - good. However, a few days later at the end of the month, the SUPER SALE was extended and offered new incentives including a cash bonus to place a large order. I don't appreciate BAIT and SWITCH tactics. In addition, part of my order was six bottles of D3/K2, all six bottles fit into one D3/K2 bottle. I am traveling and consolidating, so the packaging was a terrible waste. LIFE EXTENSION does not appear concerned with their wasteful packaging or how it effects the environment. I do not appreciate their sales tactics. Not happy.
Response from Life ExtensionJun 17, 2024
We apologize for the inconvenience you've experienced and appreciate the time you took to share your feedback about your recent experience. Your input has been forwarded to the appropriate team for review and consideration. Regarding the issue of bottle size, we'd like to provide some clarification. The size of our bottles is primarily determined by the label size, rather than the capsule size or amount of capsules. Federal regulations require a specific font size on product labels, which mandates a certain minimum label size. As a result, we cannot reduce the label size further, as it would be out of compliance with the Code of Federal Regulations (CFR). Unfortunately, this means that our bottles may appear larger than necessary, but we must adhere to these regulations to ensure compliance and maintain the highest standards of quality and safety for our products.