LifeEnergyLifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
LifeEnergy (lifeenergy.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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DARLENE
Thank u I don't think I have anything else to said
Response from LifeEnergyNov 19, 2018
Darlene, We apologize that your experience with LifeEnergy has not met your expectations nor what we expect from our team. Our management team would welcome an opportunity to speak with you to determine if there is something we can do to make things right. Please email us at [email protected]
Mohammad
Can send an email regarding satisfaction, but can't send an email regarding upcoming disconnection. On the flipside, it was turned back on quickly.
Response from LifeEnergyOct 9, 2018
Mohammed, please contact us at [email protected]. Our customers should be receiving reminder emails in reference to their bill, bill due date, and possible disconnection. If you have not received any of these emails, we will be more than happy to research further to make sure you receive them in the future.
Cynthia
It feels like i pay more on energy. Once i complete my contract I will probably not renew.
Response from LifeEnergyOct 5, 2018
Cynthia, we value you as a customer of LifeEnergy. We would like to have the opportunity to speak with you to review the plan that you are on. If the plan that you are currently on does not meet your household needs, we may have a plan that better meets your needs. Please email us at [email protected].
David
No matter how early I send my payment, with arrival prior to the due date, it is not timely processed and I receive a disconnect notice. Quite frustrating.
Response from LifeEnergySep 19, 2018
Hi David, please contact us at Care@LifeEnergy with you name and account number so we can investigate your issue further. Our apologies for the inconvenience and hope you’ll give us the opportunity to review your account.
Janhil
The power has gone out like three times with only a little bit of rain and thunder then the rate we’re paying is a lot. As soon as this contract ends I’ll be changing to another electric company.
Response from LifeEnergySep 19, 2018
Hi Janhil, please contact us at [email protected] with your name and account number so we can investigate your issue further. Our apologies for the inconvenience and hope you'll give us the opportunity to make right on your experience with LifeEnergy.
Albert
Very little communication up front about setting up autopay. I had to wait for my first statement, I was told. Then, weeks after auto pay was setup, I get a delinquency email for unpaid first bill. I called and after about a 40 minute wait was told that their new system is causing problems with the auto pay and they would collect the first and second statement totals together. I would not be penalized. Then, I get a delinquency notice around the day that second payment is due. I called back in frustration and, while still on hold, logged in and saw that the autopay had just processed. This was a relief but it didn't make up for the aggravation caused by getting the delinquency notice.
Response from LifeEnergyAug 6, 2018
Hi Albert, We are very sorry for the inconvenience; please e-mail our Customer Care team at [email protected] with your name and account number. We'll then do whatever it takes on our end to make good on the false disconnect notices - and, not to mention the wasted time spent being "on hold." Best, LifeEnergy
