LifeEnergyLifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
LifeEnergy (lifeenergy.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 37 reviews with 1 star · Clear filters
Daniel S.
Avoid at all costs. Signed up for a plan with a $50 bonus every 3 months. I qualified for it, it's currently month SIX and I haven't received a single one. Every time I call their customer service I have to spend an hour on hold talking with them while they assure me I'm "going to receive the bonus within a week" and it's been 3 months.
Claudia
Long waiting on the phone line. Emailed them message says that it takes them 24 hours to answer. Has been 3 days. And instead I get this email to do a survey. Cancel me!
Response from LifeEnergyApr 29, 2019
Claudia- We apologize the hold time while waiting for a representative. We have emailed you to speak with you. Our standard response time for emails is a turnaround time of 24 hours but emails are answered as they arrive. Our records show that you emailed us on 04/22/2019 and a reply/confirmation was sent shortly after your email requesting to cancel came in. We look forward to hearing from you. You can email us at [email protected] or by responding to the email we sent to you.
Donald K.
Not satisfied at all. The sales pitch compared the current rate with the rate they gave me and said their rate was much lower. So far I lost $11 the first month and $24 the second month. This will have to be cancelled since their rate is guaranteed for the period. Seems to me that was a mistake to accept a higher rate that would never be adjusted.
Response from LifeEnergyApr 23, 2019
Donald - thank you for the candid feedback. Unlike the utility the price is fixed. We do agree with you that we may not always be the lowest provider. We have identified your account and a member of our team will be following up with you.
Kamal K.
I do not have an account with you
Yim L.
I did not expect to sign up, she urged me to do it as I did not have a provider or something, it was a liar and was no idea what it was.
Response from LifeEnergyApr 22, 2019
Yim- We apologize for the negative customer experience. Our records show that we are not the current provider for you as your enrollment was never processed on our end. We reached out to the number we have on file and a voicemail was left. If you have additional questions, our customer care team is ready to assist whenever you should need us. We can be reached at [email protected].
Sharon L.
I have opted out of Life Energy and yet and still I'm receiving a bill for Life Energy and call BG&E and they said they did not receive the information from you that they needed to keep me out of this program
Response from LifeEnergyApr 22, 2019
Sharon- We apologize for any inconveniences you are experiencing. Your account was submitted for cancellation on 03/22/2019. We are not the retail electric provider of record for your premises. Cancellations can take up to 2 billing cycles to process and the utility can provide a more accurate date of when the cancellation will occur. We have complete all the necessary steps to ensure you are not with LifeEnergy. If you have additional questions or concerns, our customer care team is ready to assist whenever you should need us. We can also be reached at [email protected].
Algenis G.
They came to the house and promised us a smaller bill but every month it got higher and higher and we paid a lot more than we would have through our regular Electric Company
Response from LifeEnergyApr 15, 2019
Algenis - thank you for your candid feedback. Our records show a drop request completed for you. Your reference number 0462190415408808. While LifeEnergy strives to offer low rates we may not always be the lowest and our vendor should have presented the transparency in our offering. We will be following up with the vendor partner. Should you have any further questions, please contact us at [email protected]
Jean
I have cancelled this service over a month ago. The staff there must me inept. Please leave me alone!
Response from LifeEnergyApr 15, 2019
Jean - thank you for the feedback. We have provided your information to our Marketing team to ensure that you are not contacted by LifeEnergy.
