Krystal A.
*Warning others of this company.* I never leave reviews but have to here…
*Update: their response to this contains a lot of misinformation, which makes them even more of an untrustworthy company. I have screenshots of no box existing at checkout, screenshots of multiple items in my cart which they claim isn’t possible, I also did not say I looked through the content and “decided it wasn’t for me.” Everything they’re claiming there’s clear proof against. *The point of review sites is for customers to share their authentic experience, to attempt to argue with them and create misinformation to discredit their truthful (and documented) experience, rather than attempt to make it better, reveals who you are as a business. I contacted sharing I appreciate their beautiful work and that I just purchased the wrong course and believed it was a singing one, that I’d like to exchange to the product I thought I was buying, and that I planned to purchase more courses and bowls from them. I shared how excited I was to learn a new skill and the course I accidentally purchased is not on the topic I want to learn, it’s on singing bowls, which I’ve worked deeply with for over a decade and would never purposely buy. Pretending to be kind while taking customers’ money and calling it “boundaries”, is still taking people’s money. Also gatekeeping and making up so much around a $100 course with content you can find on YouTube, rather than simply being willing to help a paying customer who made a mistake and wanted to learn a new skill, is crazy. Treat your customers and community better! There is a difference between someone contacting immediately after purchase explaining it’s not what they meant to order asking to please exchange to what they meant to buy, than someone who goes through an entire course then contacts for a refund. Why is this company of “healers” spending so much time obsessing over every little detail just so they can try to justify not helping another healer whose money they’ve taken while refusing to provide the product she wanted so she could spread more healing? They replied that I should have read their FAQ and read the course curriculum properly…completely ignoring what I explained. They blamed not being willing to help on their non-refundable policy.. but it’s just a lack of humanness that I haven’t seen on any other course platform before: “You purchased the wrong course and wrote us immediately to change to the course you wanted? Too bad, we’re just going to take your money and not help.” And now argue publicly, and make up things that anyone can go on our site and see aren’t true, to justify why we’re behaving this way. All from a company claiming to be on a mission to “teach the next generation of healers”… Yet when a younger professional healer makes an honest mistake and reaches out right away, there’s zero flexibility or willingness to help. I kindly suggested they add to their policy that they will not exchange courses under any circumstances or help customers if a mistake or technical error occurs, as they keep repeating they are not giving me the product I paid for due to “policy”. Yet their policy doesn’t say anything about this. Based on their responses I doubt they will have the integrity to let customers know how they actually operate beforehand. She told me multiple times they can see everything I do on the platform (such weird energy), then share time stamps, suggesting I secretly went through their course that I have zero interest in.. I was upfront that it took them over 24hours to reply and I was really excited to begin, so skimmed through to see if there’s any singing, which there isn’t. Hosting courses myself, I’m well aware of how the platforms work. I would never treat a customer this way. I also have a non-refundable policy but have had students in similar situations many times and of course chose to help them. And can’t say I’ve ever stalked their online activity to this degree. Mistakes happen. As true healers we choose to empower others, not take from them and call it policy, when the situation isn’t even mentioned in their policy. The course was purchased by mistake- not exchanging accidental purchases is not expected or common policy. It makes me sad to think of those being called to healing for the first time who may have a similar experience, which is why I share this review. If I just started out and this is how I was treated, I wouldn’t continue my journey as I’d believe the industry is fake. Or for those wanting to better their lives but this company takes away the opportunity even after they’ve paid, not everyone has unlimited funds to follow their dreams after companies take their money. Large (non-“healing”) corporations don’t even treat customers this poorly. I truly hope they do better in the future.
Response from LifechangingenergyMay 26, 2026
** Updated: There is absolutely no way to have 2 courses in your cart in our system hosted on Kartra (it allows only 1 course, offers a product upsell, then checks you out). There are logs on which pages were viewed before purchase and the vocal course was not viewed at that time. The terms and conditions box was ticked/checked on 23 May 2026 at 2:37 pm EST. You opened the welcome email at 2:38 pm and logged into the course portal at 4:05 pm and started watching videos. You completed viewing 12 videos in the course that day per our system records. The first email to us said, "I wish I saw all your courses first." We’re sorry you feel this way, but we do want to clarify several inaccuracies in this review. The course purchased was clearly outlined on the sales page, including the curriculum and subject matter. During checkout, customers are also required to acknowledge the non-refundable policy before completing enrollment. You cannot check out without acknowledging the nonrefundable policy of our courses. This process has been in place for many years. The original message to our support team stated that you had “looked through the material,” decided it was not what you were looking for, and later mentioned skimming videos to see whether there was anything you wanted to learn. Based on the written timeline, the issue first presented and then clearly accessing the course, this is not an accidental purchase of one course instead of the vocal course, which you stated you didn't even know existed at the time of purchase. The request to switch into the Vocal Vibrations Certification also came after the course had already been accessed, after discovering another course on the website that you thought you might like better. Because the original course had already been accessed, our non-refundable and non-transferable policy applied. We understand that you disagree with our decision. However, we do not agree with the characterization that our team lied, scammed you, or acted without integrity. You have a rude quote above that we never wrote to you. We have the written email exchange and account activity records supporting the order of events we mentioned above, and our support team responded based on those records and our established policies. We also want to gently address the suggestion that a spiritual or healing-based business should disregard its boundaries in order to be considered compassionate. Clear policies, fair enforcement, and healthy boundaries are part of operating with integrity. Compassion does not require abandoning agreements that were presented and acknowledged at checkout. At no point was there any intention to mislead or treat you unfairly. Our team reviewed the account activity, provided the relevant checkout page information, explained where the policy is shown, and responded respectfully throughout the exchange. We genuinely wish you the best moving forward.