jenna
Deceptive subcription polies.
i ordered the tanning oil, which does not seem to be working). It is not clear that when you order and get a 25% discount you are automatically signed up for the subscription. the only way to cancel is to call the customer service number. It is 866-977-1412. I called to check and sure enough they had signed me up. They did cancel. The chat is a bot and has a very limited scope of what it can help with although it did give me the customer service number. Lots of sketchy companies out there so buyer beware.
Response from LifeCell SkinApr 14, 2026
Hello Jenna, thank you for your feedback—we’re sorry to hear that your experience felt unclear or frustrating. We’d like to clarify that the 25% discount is part of a 30-day subscription option, which is presented during checkout. We also offer a one-time purchase option at a different price for customers who prefer not to enroll in a subscription. We’re glad to hear our team was able to assist you with canceling, and we’re always here to help. You can reach us by phone at 1-866-977-1412 (Mon–Fri, 9am–5pm EST), or by email at [email protected]. We’d also be happy to take a closer look at your account—please feel free to email us at [email protected] with your details. LifeCell Customer Support Team