Alex K.
Lack of account management
10/8/2026 UPDATE: I am updating this review as LifeCell has reached out, took my feedback and after some back and forth, they agreed to issue me a refund. Their issue seems to be unavailability of a system for online account mgmt, and not unethical business purposes, as I thought in the beginning. I hope they find a way to provide their customers with a way to manage their account and subscription online. ORIGINAL REVIEW 9/7/2026 Their business model relies on ways of deceiving their customers, instead of the quality of their product. When you buy, they sign you up for a subscription. However, they provide no way for you to see your subscription and cancel if you need to. There is no online account you can log in and see what you've been charged with. Further, they don't provide any email/text reminders that the next order from your subscription is about to be billed and shipped out, yet they send out daily (!) marketing emails. When I confronted them with these problems, they said that all this information is listed in the order confirmation page, so therefore they are covered and they don't need to provide it anywhere else. This is of course all done deliberately and intentionally, so they can charge their customers as many follow-up subscription orders as they can, before the customer realizes that they are on a subscription. And then they make is as difficult to cancel your subscription as possible. This is their standard business model.
Response from LifeCell SkinSep 11, 2026
10/13/2026 UPDATE: Hi Alex, thank you for updating your review! We’re glad our team was able to connect with you and get your refund taken care of. We really appreciate your constructive feedback regarding online account tools as we continue working to improve the customer experience. Thank you for your time and patience! ORIGINAL RESPONSE 9/11/2026: Hi Alex, thank you for sharing your feedback. We want to clarify that whenever a subscription reorder is processed, we automatically send an email notification letting you know the order will ship within 3 days, providing time to make adjustments or cancel. We aim to make support easy to reach. Our team is available via email at [email protected], through Facebook, and by phone Monday through Friday, 9:00 AM – 5:00 PM EST. We previously sent you a direct message requesting your account details so we can locate your order and assist you directly. Please reply to our message or contact us at [email protected] so we can resolve this for you immediately.



