Yoke L.
Poor quality of product
I purchased the kettle on March. Sadly to say, is a great disappointment after using it for a month, there is a lot of rust in the bottom of the kettle and cannot be removed.
Lifease works directly with 500 manufactures from all over the world. Lifease promises the best quality in design and materials and are fully involved with their product’s production and their customer’s satisfaction. As a result, they can offer superi...
Lifease (lifease.com) has 35 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Yoke L.
I purchased the kettle on March. Sadly to say, is a great disappointment after using it for a month, there is a lot of rust in the bottom of the kettle and cannot be removed.
Yijia
I bought a foot spa massager, and when I purchased, there was no specific return policy pertaining to this item that once opened it cannot be returned. On the bottom of the page it even says "satisfied or returned". The product doesn't work well, so I decided to return it but my request was rejected. The company pretended that they had that return policy note for this item. I had screen recording that shows they didn't have it before I requested the return. Don't buy from them. There are better products from better companies.
E.M.
FRAUD Do NOT use this company. I bought some shoe boxes, but what I was sent was nothing like what I ordered. Refund only offered if I return the package to China (very expensive). When I did that, found that the return address provided was not complete. When eventually the proper address was given, the parcel was refused! After many emails of hassling I was given 80% refund, but I still had to pay the customs charge on the parcel they wouldn't accept. Dealing with this company has been a VERY EXPENSIVE mistake. Do not buy from this company. They are not trustworthy.
Shan G.
Don't buy at this place! Don't buy at this place! I bought two pots with them and after numerous cleasing sessions I can still wipe out dark stuff out of the inner surface. Customer Service is also terrible!
StikZ
This is 100% a scam. I ordered an item a month ago and still haven’t received it, the tracking number is some fake link that sends you to a foreign website. I contacted the support and never got an email back. MOST IMPORTANTLY almost immediately after adding my debit card to an account on this website it got spammed with charges. 0/5
Dele
Lifease is a company that is exploiting the COVID-19 pandemic by listing products that they will not deliver. I purchased KN95 Professional Prevention Face Mask (20 PCs) from their website on April 23rd, and on now May 27th I still have not received my order. I have contacted lifease several times requesting a refund, to which they respond with a tracking number that has not been updated since April 29th. I am writing this review as warning for prospective buyers. Please do not make the same mistake as me. And for lifease I hope the $69.99 you stole from me was worth it.
Response from LifeaseMay 30, 2020
Dear Dele, I am sorry to hear that your package has not been received. During the pandemic period, the delivery system are sometimes over-loaded and not showing the correct tracking history. Please go to www.lifease.com and use live chat to reach our customer service members or email us at [email protected] with your order ID. Please note that we do have a re-fund policy up to 100% full refund if your package has been delayed during this special period. Sorry for the trouble, Lifease
brianda A.
Product was horrible and hurt my skin, now that I felt obligated to keep them.
Response from LifeaseMay 30, 2020
Hi Brianda, I am sorry to hear that you are not satisfied with your purchase. Please contact our customer service either via live chat or email [email protected] with your order ID. We are happy to assist you on exchange and refunds. Lifease
Crystal
really bad experience. Bad customer service and long waiting time.
Response from LifeaseMay 30, 2020
Hi Crystal, Sincerely apologize for your trouble. Because of the pandemic time, our shipping would take longer than normal to reach you. We are trying our best to ensure our logistic team's health while deliver to our customers as fast as we can. Lifease