Liberty KiltsReviews of libertykilts.com

Response from Liberty KiltsMay 9, 2024

My name is Haider Bajwa, and I represent Liberty Kilts. I wanted to personally address the concerns you raised in your recent review on Trustpilot regarding your experience with our expedited service. First and foremost, I sincerely apologize for the delay in processing and shipping your order. Your feedback is invaluable to us, and it's disheartening to hear that we fell short of meeting your expectations. I understand the frustration and inconvenience this situation has caused you, and for that, I am truly sorry. I want to assure you that your order has indeed been shipped, albeit later than anticipated. You can expect to receive it within the next 4 to 5 days. However, I acknowledge that this does not excuse the delay, especially after you opted for our expedited service. Regarding your attempts to contact us, I want to extend my apologies for any difficulty you faced in reaching our customer support team. We pride ourselves on providing 24/7 support, and it's disappointing to hear that we were not responsive to your inquiries. Rest assured, we are investigating this matter internally to ensure it does not happen again in the future. Additionally, I understand your concerns about finding similar webstores with identical product images and forms. Let me assure you that Liberty Kilts operates independently and does not engage in any deceptive practices. However, I appreciate you bringing this to our attention, and we will look into it further to safeguard our customers' trust. In acknowledgment of the inconvenience caused, we will be issuing a refund for the rush order fee you paid. This is our way of expressing our sincere regret for the delay and any inconvenience it has caused you. Once again, I apologize for the shortcomings in your experience with us. We value your feedback tremendously and are committed to improving our services based on it. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us

Response from Liberty KiltsJul 22, 2023

Thank you for sharing your feedback. We understand and deeply regret that you faced inconveniences due to a lack of communication from our end. At Liberty Kilts, our goal is to provide our customers with exceptional service, and it appears we did not meet this goal in your case. We sincerely apologize for the oversight and for not promptly responding to your inquiries. For the tracking number Dpex #410610255720, we have on record that it was indeed delivered on Friday, 30 June, 2023 at 12:50 PM. However, we recognize that we failed to convey this information to you in a timely manner. Rest assured, we take your feedback very seriously and are making efforts to improve our communication process to ensure that such an incident does not happen in the future. We appreciate your patience and understanding in this matter, and we hope that despite the initial difficulties, you are satisfied with the quality of the product you received. We hope to serve you better in the future and regain your trust.

Response from Liberty KiltsMay 27, 2023

Thank you for choosing Liberty Kilts for your recent kilt and equipment purchase. We're delighted to hear that you are extremely pleased with the quality of our products. At Liberty Kilts, we take great pride in our attention to detail, and it's wonderful to know that it has been recognized and appreciated. We strive to provide our customers with exceptional craftsmanship and a memorable experience. If you have any further feedback or inquiries, please don't hesitate to reach out. We look forward to serving you again in the future.

Response from Liberty KiltsMay 27, 2023

Dear valued customer, We sincerely apologize for any inconvenience you may have experienced with our products. At Liberty Kilts, we take pride in delivering high-quality items that reflect the rich traditions associated with kilts. It is disheartening to hear that our product did not meet your expectations. We appreciate your feedback as it allows us to continually improve our offerings. We would like to assure you that we have a rigorous quality control process in place to ensure that our kilts are crafted to the highest standards. We understand the importance of providing value for the price paid, and we will review our pricing structure to ensure that it aligns with the quality of our products. Your satisfaction is our utmost priority, and we would like to make it right. Please reach out to our customer support team, and we will gladly assist you in resolving any concerns or issues you may have faced. Once again, we apologize for any disappointment caused, and we appreciate your valuable feedback as it helps us enhance the overall customer experience. Best regards,