Liberty KiltsReviews of libertykilts.com

I ordered a Kilt and a belt in March, I received the kilt from Pakistan in April, with shipment cost and taxes (unmentionned on the merchant's site) that exceeded the cost of the garment. I didn't receive the belt, wrote 3 emails to the support and asked for my money back for the belt. I never had any answer, but I unexpectedly received the belt from Ireland a month later. Problem : I had bought a belt from another merchant because I needed to wear my kilt on a special occasion. So now I have 2 identical belts, one of them useless. Failure of this company to adequately communicate cost me 30 €.

After I placed my order, I started waiting for a notice that it had shipped. I waited 5 weeks and heard nothing, so I emailed their support for a status update on my order. I know that some tartan fabric can take a while to come in, so I wasn't worried yet. I never got a reply to my inquiry. My order eventually arrived 8 weeks after it was ordered in a small box that was packed so tightly all the clothing had creases in it. The prices are good, the made to measure tailored fit is good, but unless this is costume, I would look for something better.

Unfortunately I had no communication from Liberty Kilts as to when the kilt would be despatched. Even though i did ask a number of times both on your website and email. Unfortunately never received a reply to my requests. Item suddenly appeared after I had given hope of ever receiving it. Thought I had been scammed

I ordered a kilt and I got sent 2 invoices with different numbers. I was concerned that I had ordered 2. Finally one arrived that was the wrong tartan and with an invoice saying free sample. I have sent several emails and even tried calling from NZ, left a message. Still no contact in over 3 weeks. I am still waiting for the correct kilt to arrive but seems like they have gone underground. Very disappointed.

I'm not pleased at all this company has no Integrity or Honor. I have a kilt ($250) that is not complete and it's the wrong color. It is sad when a company admits fault and expects for the costumer to pay the price for it. First, they lied to me. I called because I paid to rush my order to assure, I would get it no later than the 25th of March, it was 5 days late. I had to drive an hour from my home to pick it up. Doing so, I found out that DHL did not receive it until the 25th of March the same day I was promised it by Liberty Kilts. Upon opening My package, the quality was great, but it was White and Red. It's supposed to be White and Burgundy. The pockets where not complete, the silver buttons where only half done. After messaging and sending pictures, I received and apology. I was told that the company would redo my Kilt for free and that I would receive a full refund, I accepted to this solution. I was asked to take the kilt back DHL and so that it could be returned. DHL informed me that I needed to call Liberty because in order to return it they needed to send a return slip. It was at this time that I was informed that Liberty Kilt wanted me to pay $189 to return it. This was definitely unacceptable, he (liberty kilt person) admitted fault and then said they don't pay for returns. I explained that is crazy to expect for me to pay for something that's not my fault at this point he backed out of the previous agreement. He kept trying to convince to pay to return it by offering lower coast to return it. I will not be recommending anyone to do business with a Liberty Kilt. I have not received the kilt that I paid for neither have I received a refund. I will be reporting Liberty Kilt to the Better Business Bureau as well as with Customs as to their business practice. At this point I have a kilt I can't use and I'm out $250.

The kilt is OK but it was too small around the waist. Ordered 30in waist but too tight and when kilt was measured it is only 29ins even on last hole of strap.