Liberty First Credit Union Reviews | Read Customer Reviews of libertyfirstcu.com

Liberty First Credit UnionReviews of libertyfirstcu.com

4.8413 reviews
Credit & Debt Services
501 N. 46th St, Lincoln, Nebraska

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Liberty First Credit Union

About Liberty First Credit Union

Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com

Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: libertyfirstcu.com
Website: libertyfirstcu.com
Category: Credit & Debt Services
Location: Lincoln, Nebraska
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Liberty First Credit Union reviews

Showing 6 reviews with 3 stars · Clear filters

Rebecca H.
Jun 28, 2025
Not as helpful as they pretend to be
They aren't as helpful for people who don't have money. They offer good rates for those that don't need to borrow any $.
Response from Liberty First Credit UnionJun 30, 2025
Thank you for sharing your feedback. We’re sorry to hear you feel this way, and we appreciate the opportunity to listen and improve. At Liberty First, we’re committed to serving all members—regardless of their financial situation. Whether someone is just starting out, rebuilding, or well-established, our goal is to provide the tools, resources, and support they need to move forward. We’d welcome the chance to talk with you directly and learn more about your experience. Please feel free to reach out to us—we’d like to see how we can better support you. Thank you for being a member.
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Andrew
Aug 26, 2023
It was very difficult to get in touch…
It was very difficult to get in touch with the loan officer. I would leave messages no calls back I would talk to whoever answered the answering service, they would talk to the loan officer, then the answering service person would relay the information. It was very frustrating and last minute.
Response from Liberty First Credit UnionSep 1, 2023
Thank you for sharing your feedback about your experience. We sincerely apologize for the difficulties you encountered while trying to get in touch with your loan officer. We understand how important clear and prompt communication is during the loan process, and we fell short of your expectations in this regard. Your frustration with the communication process is understandable, and we take this matter seriously. We are committed to improving our service and ensuring that our customers have a smoother and more efficient experience when working with us. We have already taken steps to address the issue by reviewing our communication procedures and enhancing our internal processes. Our aim is to ensure that you, as well as all our valued members, receive the attention and assistance you deserve without any unnecessary delays or frustrations. Once again, we apologize for any inconvenience you faced and appreciate your patience. We value your business and are committed to providing you with a better experience going forward. Thank you for choosing Liberty First, and we look forward to serving you better in the future.
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Lisa
Aug 9, 2022
Cumbersome processes
Not an easy process to set up auto pay for loan. Capitol One is far easier and quicker to set up the pay method.
Response from Liberty First Credit UnionAug 10, 2022
Thank you for the feedback. We do utilize DocuSign to set up auto-pay for loans done through a dealer to ensure accurate information. Existing members can set up auto-pay directly from Online Banking.
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customer
Mar 13, 2022
Can’t link my account
Can’t link my account. And was told I could come in the next day to get my card and that wasn’t true.
Response from Liberty First Credit UnionMar 15, 2022
Thank you for your feedback. We are glad we had the opportunity to visit with you about linking your accounts and the miscommunication on the card so we can better understand what happened. We are excited to have you as a member and look forward to being here for you and all your financial needs.
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Guest
Jan 2, 2022
To be honest I asked to be able to open…
To be honest I asked to be able to open a checking account online and was only given a savings account, I asked in a email for a debit card and only received an ATM card, I have tried to contact LFCU twice online and no response. I guess I made a mistake in opening an account. Thank you David T
Response from Liberty First Credit UnionJan 4, 2022
Thank you for your feedback, David. We are glad we could get in touch with you and complete the account opening process. Welcome to Liberty First Credit Union!
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Ben
Aug 23, 2021
So far so good, still new to it.
Still relatively new to the credit union so I don’t feel I have enough experience working with you guys to give a reliable review, which is why I chose 3/5. So far my experience has been alright, making my first payment was a bit confusing and the due dates for payment that I was told over the phone, at the dealership and on my payment slips that were mailed to me were not consistent so I wasn’t sure when/if late fees would truly occur. Other than that I’ve had a good experience thus far.
Response from Liberty First Credit UnionAug 23, 2021
Thank you for the feedback, Ben. We appreciate being able to visit with you on this over the phone today. We are glad you are enjoying your new car and are excited to continue helping you with your financial needs in the future.
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