Liberty First Credit UnionReviews of libertyfirstcu.com

Response from Liberty First Credit UnionJun 12, 2026

Thank you for bringing this to our attention. We apologize for the frustration you've experienced with the availability of night deposit supplies at our 84th Street location. This is not the level of service we strive to provide. We have addressed this issue with the branch team and taken steps to ensure supplies are regularly monitored and replenished. We appreciate your feedback, as it helps us identify and correct issues that impact our members. If you continue to experience any concerns, please don't hesitate to reach out to us directly. Thank you for your membership and for giving us the opportunity to improve.

Response from Liberty First Credit UnionJun 30, 2025

Thank you for taking the time to share your experience. We understand how frustrating delays like this can be—especially when they’re unexpected—and we sincerely apologize for the inconvenience. In some cases, checks from brokerage accounts or other third-party institutions may require extended processing times due to verification procedures beyond our immediate control. We do our best to communicate any delays as quickly as possible and regret that this wasn’t clearer from the start. We truly value your 55 years of banking experience and appreciate your continued trust. If you have any questions or would like to discuss your situation further, we’d be glad to speak with you directly. Thank you again for your feedback.

Response from Liberty First Credit UnionJan 28, 2025

Thank you for your feedback. We want to clarify that we do order debit cards immediately when a new account is opened, and they typically arrive within 7-10 days via mail. However, we understand how important it is to have quicker access to your card, and we sincerely apologize for the inconvenience caused by the delay. Due to unexpected stock shortages, we have encountered delays in issuing instant debit cards at some of our branches. We understand how important it is to have access to your card quickly, and we are actively working to resolve this issue as soon as possible. We truly value you as a member and are committed to making your banking experience a positive one. If there’s anything we can do to assist you further or improve your experience, please don’t hesitate to reach out to us directly at 402-465-1000. Thank you for your patience and understanding.

Response from Liberty First Credit UnionNov 29, 2023

We are sorry to hear about your experience with the check ordering process and for not fully explaining the RDC process we have in place for member protection. We apologize for any frustration this caused you. We appreciated the opportunity to visit with you more and get you a direct contact at Liberty First for any future banking needs. We also appreciate you explaining why you were frustrated with the RDC process in more detail so we could understand your complete story. Thank you for being a member at Liberty First! We look forward to a long relationship with you.

Response from Liberty First Credit UnionNov 17, 2023

Thank you for sharing your thoughts and concerns with us. We appreciate your positive payment history, great credit score, and stable employment, which are strong indicators of financial responsibility. Not having a previous loan history can pose a challenge when seeking a loan independently. We appreciated the opportunity to visit with you further on your application and the reasons behind the need for a co-signer. At Liberty First, we are committed to working with individuals like yourself to explore viable solutions. We believe in providing opportunities for individuals to build positive financial experiences. In some cases, co-signers may be necessary, but we always look forward to assisting one throughout this process. Thank you again for visiting with us further on this. We appreciate the opportunity to work together towards a successful outcome.

Response from Liberty First Credit UnionJul 17, 2023

We apologize for We apologize for any inconvenience caused by the lack of follow-up. Our team strives to provide excellent member service, and it appears that we fell short in this instance. We understand that clear communication is essential during the application process, and we sincerely apologize for any confusion or frustration caused. We take your feedback seriously, and we are committed to making the necessary improvements to ensure a more thorough and attentive follow-up process. Your feedback will be shared with our team so that we can address any shortcomings and refine our approach to member communication. We would like to extend our apologies and will have a loan officer reach out immediately. We value your business and want to ensure that we provide you with the best possible service. Thank you for bringing this matter to our attention.

Response from Liberty First Credit UnionJul 14, 2022

Thank you for your comments. We did review our notes and they do differ from you written review above. Please note, some loan applications do take longer due to their complexity. We apologize we were not able to satisfy you this time and hope you do stop in after 6 months as suggested when our loan officers went over your loan request with you.