Liberty First Credit UnionReviews of libertyfirstcu.com

The people who purchased our home financed through LFCU and they screwed up paperwork, which pushed the sale date back on our home costing us several hundred dollars and conveniently they could do nothing about it. They owned the mistake but have never done anything to fix it and blamed “legality”, which may be true, but it’s a massive mistake and I will be moving banks when we get settled. I’ve love being at LFCU, but that was a mistake that was the final straw.

I haven't done business with Liberty First Credit Union so why are you sending me things to sign and notifications like this one?

Terrible customer service nobody has reached out to me to ask me any questions regarding my account

Have had an account for over a decade and it’s just been a hassle. The mobile app and online experience and options are unacceptable for it being 2025. Mobile deposit, ApplePay, instant transfers are all difficult or impossible. If you leave the state, you have to call them so that your card doesn’t get declined. Ironically, the only financial institution that I have ever experienced fraud with among the nearly dozen I have used is, you guessed it, Liberty First. Twice. So “protections” are there to make banking difficult for the customer but do not actually keep your account secure. There aren’t any redeeming qualities to make up this these inconveniences. Do not use.

Turnover pushed back closing. Miscommunication and different messages coming from different employees made our experience stressful and unpleasant.

What went wrong with this was I was trying to deposit a check and to my account I needed to get a portion of it back. Was denied because apparently it’s a new account and my check would have to be held for seven days before the funds were available. This does not work for me, I live on a limited income and have bills to pay. It’s been almost 2 weeks since I opened my account. I still have not received a debit card which is why I was requesting cash back from the phones I was depositing I also use Venmo quite often, yet , I discovered after opening the account that liberty first does not allow you to use Venmo. A lot of people use Venmo these days. It would really make it helpful to folks if they were still able to use this app. I get money and I send money through Venmo a lot .

Trustpilot

Came in looking for a loan, and never heard back about it tried calling and never got a call back