Liberty Bell Auto ProtectReviews of libertybellauto.com

Jeff Lewis was great! He explained my coverage and was not pushy. He worked very hard with his supervisor to match our other quotes. After a few phone calls, I signed up with Liberty Bell Auto. I would recommend them.

Used my extended warranty for the first time. I had to tow my car to the shop during the weekend. The next day the shop called liberty bell and took care of the issue after they approved the claim. No complaints. Good company! Thank You very much Liberty Bell and that’s coming from a veteran as well.

DO NOT BELIEVE ANY OF THE PREIVOUS REVIEWS, THIS COMPANY IS ABSOLUTE GARBAGE. DENIED A CLAIM EVEN THOUGH THE PARTS WERE EXPLICITLY STATED AS BEING COVERED. This company is cheap, yes. Are they good? No. They are not responsive at all during a claim, and need to be hounded to follow up with you or your dealer. Their claims process is absurd, and they find LITERALLY ANYTHING to deny a claim. Our Jeep was at a Jeep dealership and LBA wanted to send their own private inspector because apparently Jeep certified technicians don't know what they're talking about. I guess this private inspector is the Dark Wizard of auto repair and knows better than the Jeep technicians working on these cars every day. We did the tear down for the inspector (they never sent) and they denied the claim. They're stating it's not covered because it's wear and tear. No engine made after 2000 has lifters fail at 100k miles. Not with perfect maintenance records. They will squirm however they can to get out of a payment. There is no appeals process, they deny and you get hosed. To make things worse, you'll have to sit on hold for 30 minutes MINIMUM to talk to a representative. And you have to hound them. They never contacted us or called us during the claims process. I'll definitely be shopping elsewhere for my next service plan.

My husband has a warranty. They denied because he didn't sign a contract. They are taking payments out every month. He tried calling the customer service number and keeps telling him a representative will be with him shortly. He will be on hold for about 15 minutes then they will hang up. Bad customer service.

Purchased the Platinum Prime for my vehicle, took my car to the dealership to be diagnosed after hearing some noises from underneath. The dealership pointed out the issue and asked if I had a extended warranty on the car. The dealership called Liberty Bell Auto, explained the issue, and Liberty Bell denied the repair, claiming it was apart of the wear and tear. The service advisor pointed out that its not a wear and tear item, and its only replaced or serviced if there is mechanical issues to that part. My advisor pointed out that he was shocked that they denied the claim, and it is covered by most extended warranties. I remember clearly the associate who sold me the plan, was doing everything to get the sale during my phone call. Even coming down by hundreds of dollars from the original quote if I signed up that day. Which I took the bait and now I realize, I made a mistake. Clearly its about making the sale, rather than providing a service. Funny enough, when the rubber hits the road, as with all 'extended warranties', when the time comes to pay up for repairs, they will deny the repair. Please be vigilant about the 'reviews' on Google and other review sites about their 5 star rating.

Every repair I requested was approved - even at my dealer who is usually difficult. I would definitely buy again!

this company is horrible i got my protection on august 2020 and i just have a problem in my car September 28 and they said they cant not cover

I was misled on the type of service sold to me. I was told it was exclusionary coverage which lists out what isn’t covered and then everything which isn’t listed is covered