Liberty Bell Auto ProtectReviews of libertybellauto.com

Most of the time I can't even get a reply e-mail

I was unhappy with the policy I purchased from Liberty Bell Auto Protect. Did not end up covering any repair I had incurred whilst insured, even though I had initially been led to believe otherwise by their salesperson. However, I am happy to report that Liberty Bell Auto Protect agreed to refund 100% of my purchase of said policy in full. This was much appreciated. Brian R

Fairly aggressive recruitment, indifferent follow-up. Within two days of inquiry, received three emails from three agents, with substantially different quotes. Spoke with Frank Moore and Jeff Lewis: overall OK impression, if a little rushed. One nagging source of hesitation: the price was _very readily_ dropped to nearly half of what was initially quoted, with almost every condition immediately accepted, including term and mileage extension, and zero deductible. The resulting quotes were substantially lower than those from the competition; not sure how this works - are they intentionally quoting too high to then rapidly come down on price and reel you in? Are they quietly dropping items that are covered to offer super-competitive quotes (we all know how difficult point-by-point comparisons between companies are, and the agents will not help you with this)? As much as saving money is attractive, seeing the quotes this low has a somewhat unsettling effect. In the end, when the decision was made against working with Liberty Bell, no replies were received to a thank-you email. Again, may not be a big deal, however LB was the only company to not extend the courtesy of a follow-up. It is the little things that eventually shape the impression, and in this case it was rather lacking.

I will say the buying experience was straight forward. They will reduce prices and give a one time deal on the phone to hook you. They were well below other warranties. However I can’t verify the quality of their customer service until a claim is done. So they get three stars until I see how they handle claims first hand.

I am not happy about being told that I have certain coverage that is not evident in the written policy that I received in hard copy by mail. that told me they would send me an email reference the coverage I have, but I have not received that email as yet. I am still waiting on that email