LiberNovoReviews of libernovo.com

Utterly useless return process They will never take return and keep your money forever!!!! I have been waiting for my return to pickup for a month. They make an excuse every time that their delivery partner tried to pickup. They never scheudled a pickup service and never confirmed a pickup date and time. I have lost hopes after months of chasing that they are ever going to pickup the return.

I honestly regret buying from Liefernovo. I paid over $1,050 expecting a premium product and service, and what I got instead was incomplete and incredibly disappointing. The order was supposed to include the chair, a leg rest device that I paid extra for, and a sleeping mask/eye cover — but only the chair was delivered. The additional items I paid for were completely missing. What makes this even worse is the complete lack of response from their support team. After spending this kind of money, the bare minimum expectation is communication and accountability, and they have shown neither. Paying premium pricing and receiving only part of the order is unacceptable. It feels careless and unprofessional, and the silence from customer support only adds to the frustration. Until this is resolved, I cannot recommend Liefernovo to anyone. If you’re considering buying from them, be aware that you may not receive everything you paid for — and getting help afterward might be impossible.

I have ordered their chair, and it has arrived in two weeks. Unpacked and assembled it according to supplied instructions. Indeed I sat in it, my worst fear confirmed - even the bigger seat was too short for me. I decided to try the recline function, in hopes, this would help, but on the way back something cracked. It was some sort of mechanism under the seat. Disappointed and frustrated I packed the chair back and wrote a letter to the customer support, telling everything and adding pictures, and requesting to return the chair. In the response I was offered to replace the seat to fix the broken part, but this wouldn't fix it's shortness for my height, so I said no and asked to return the chair again. It has passed almost two weeks since then, with a response, that they will send the return labels for the courier shortly. What makes me sceptical about this company is, that in the emails, they have no contact information or even signature with a name. Guess I'll have reach out to consumer rights protection agency or something.

This company is a scam, placed an order on Kickstarter in June 2025 and was told they would start shipping in October 2025. It is now February 2026 and not a single update about my order or shipping.

Scam? I ordered a chair on 14th of January, 2026 (order#1748) and as of February 2, 2026 it wasn't yet shipped and my emails to their "support" were completely ignored ever since. I guess I`ll have to make a refund claim with my bank if they keep ignoring me

On January 16, 2025 I ordered a LiberNovo Omni Dynamic Ergonomic Chair Pro Bundle / Moss Green / 48 cm. They include that fraudulent shipping protection scam that all sketchy online retailers are. The Pro Bundle includes an extra battery. They use FedEx which damaged every side and every corner of the delivery boxes and left them out in the weather right before a winter storm. I never received the "extra battery" for the pro bundle, which they sell for $89 as an accessory. I reached out to the support email they include in the confirmation regarding the missing item and have not heard back from them. Additionally, Seel which charged me $19.09 for a "Worry-Free Purchase" refuses to provide the replacement/refund for missing items that they promised when including the charge on my order. They claim it is not covered by their delivery policy despite that missing item protection being clearly included in the description of the charge.

Orded on the 21th Jan, no single update on the shipment . Send an email on the 26th, replied me the next day saying the color space grey is out of stock and expect to arrive at the beginning of Feb. They are still selling the chair without telling you they are out of stock, and even saying it will be shipped with standard shipping 5-8 businness day. I've got no notification or information on the fact that my order will be send after Feb, also with no reply when I asked for different color.

DO NOT BUY from this company. As others have written, they take your money, they make a label with FedEx but THEY DON'T SEND THE PRODUCT. Don't trust the hype on social media. Do your own research on their website. Look at the contact details and where they operate from. Customer service is a JOKE. They don't reply, they just leave you hanging. AGAIN, DON'T GIVE THIS COMPANY YOUR MONEY!!!!!