LiberNovoReviews of libernovo.com

I placed my order on February 5, 2026, and the estimated delivery time on the website was 8–10 days. As of February 24, I still have not received the complete order. The shipment was split into multiple parcels. While one package arrived, another one has not been updated in the tracking system since February 11, when it was marked as processed in the export parcel center in Germany. I contacted DHL directly, and they informed me that the package is no longer traceable in their system and that the sender must initiate a formal investigation. Despite this, I have not received a clear resolution or proactive communication. For a product at this price level, I expected significantly better logistics coordination and customer support. The lack of tracking updates and the responsibility being passed back and forth between carrier and seller is very frustrating. Unless this issue is resolved promptly, I will request a refund for the undelivered item. I hope the company improves its shipping transparency and customer service process in the future.

Libernovo does not honestly preserve poor ratings to artificially inflate their ratings. I am going to review both my experience with their support and with the Omni chair. With regards to their support: it takes days-weeks to get a reply from them, if ever. Support is poor, to say the least. For the chair: I am on the taller side at about 6'1" and 190 lbs. I bought this chair to help alleviate by back pain, since the ratings seemed good at the time. Though the chair is advertised to dynamically adjust to the body of the user, I can confirm that function is very limited. There is no vertical lumbar adjustment on this chair, and it does not fit the contour of my back at all. This results in lower and upper back pressure, which is very uncomfortable by the end of the day. Additionally, the chair is creaky and built out of cheap plastic. They spend a lot of money on advertising and influencer placements. Warranty support is not long, so I don't expect the $1k investment to last long. I will return if they ever email me back.

Completely unresponsive customer service, feels like a scam.

WARNING: DO NOT ORDER FROM THIS COMPANY Order #2210 - Paid €1,154.00 on February 3, 2026 Today: February 19 - 16 DAYS later ✅ Payment processed instantly ❌ No shipment (should have arrived per their timeline) ❌ No tracking number ❌ No response to 3 emails (Feb 16, 18, 19) ✅ Marketing emails still arriving perfectly THEY CAN SEND ADS BUT CAN'T ANSWER A €1,154 CUSTOMER ABOUT THEIR MISSING ORDER. Their own site promises: 1-2 days processing + 48h shipping + 5-10 days delivery. It's been 16 days - where is my chair?! Filed complaints with: EU Consumer Centre Bulgaria Bulgarian Consumer Protection (КЗП) Bank chargeback in process Check other 1-star reviews - SAME PATTERN EVERYWHERE: Money taken, product vanishes, support ghosts you. LiberNovo: You have 24 hours to respond to Order #2210 with tracking or refund before I escalate further. BUYERS: Save your money. Buy from companies that actually deliver and respond to customers. Order #2210 | Feb 3, 2026 | €1,154 | 16 days - NO PRODUCT, NO RESPONSE --- UPDATE (Feb 24, 2026): Company provided tracking 889022100791 after this review was posted. However, checking FedEx tracking shows: - Status: "Shipment information sent to FedEx" - Ship Date: "Will be updated soon" - NO pickup scan, NO transit status This means they created a SHIPPING LABEL today (Feb 24) but the package is NOT actually shipped yet. Timeline: - Feb 3: Paid €1,154.00 - Feb 16-19: Sent 3 emails - all ignored - Feb 20: Posted this Trustpilot review - Feb 24: Label created (21 DAYS after payment!) Creating a shipping label ≠ shipping the product. Many sellers use this tactic to buy time and calm customers. I'm monitoring tracking daily. Will update again when FedEx actually picks up the package and it's in transit. Until then, my 1-star rating stands. To other buyers: Don't be fooled by tracking numbers. Check if package is ACTUALLY moving, not just "label created."

I rarely leave negative reviews, but this experience has been unacceptable. My chair order is now more than five weeks overdue. Despite contacting customer support multiple times, I have not received a confirmed delivery date or a valid tracking number. The only responses I have received are vague assurances that the order is “coming,” without any concrete or verifiable shipping information. At this stage, this is not a minor delay — it is a complete lack of transparency and accountability. As a customer, I expect clear communication and proof of shipment, neither of which has been provided. I have made several good faith attempts to resolve this directly with the company before posting this review. Unfortunately, the situation remains unresolved. I strongly advise potential buyers to consider this risk before placing an order.

Keine Information über den Lieferzeitraum Kundendienst ist überhaupt nicht zu erreichen und reagiert gar nicht auf anfragen

One of the biggest mistake that I ordered from Libernovo. Almost a month spent without any reply from support about my order status.

Lieferung angeblich 2-3 Werktage. Am 6.2 bestellt, am 9.2 wurde mir mitgeteilt es wird zum Versand vorbereitet (FedEx). Seitdem hat sich der Status nicht geändert. Auf 2 Emails meinerseits wurde nicht geantwortet. Warte jetzt noch bis Ende der Woche dann hole ich mir das Geld über PayPal zurück. Auf keinen Fall dort bestellen. Update (21.02.): Stuhl ist gestern gekommen (ohne die Fußstütze), und ist leider wie befürchtet das Geld absolut nicht wert. Bin gespannt wann es der Support schafft sich zu melden und ob sie die versprochene gratis retoure einhalten (wie auf Website beworben für Bestellungen zwischen 1-14.2)