LiberNovoReviews of libernovo.com

I was excited for this chair. But it broke upon assembly. And it was found that their pieces did not fit right. They were originally working with me to help. But they neglected to tell me their factory was having delay issues and then they messed up a shipment themselves. It’s now been two months and I still don’t have a working chair. They finally sent me a replacement piece except it’s not helping to resolve my issue. And I keep asking for a refund because all that has gone wrong with the chair has been on their end. And I was told that it’s out of the return period and I can’t get one. That makes me very upset because everything that’s gone wrong was done by them not me. I still can’t use my chair and I’m out almost $1,000 now.

Read real reviews online. The reviews from real users are awful. I bought this model and put together easily only to find out the seat would slowly lower to lowest level anytime you recline. Was about to return it then I Google search about the issue, common issue. There is a video where you take the cushion seat (bottom cushion) off and loosen the 2 screws on base of seat, this actually fixed the problem. They send out a product that is faulty and the consumer has to figure out have to fix it. This company does bad quality control. Hope this helps someone with same issue.

I recently received my order in multiple packages and assembled it. Unfortunately, the overall quality does not match the price, and some hardware components were missing, which made assembly frustrating. Delivery was split and a bit inconvenient, and the experience could be improved with better quality control and ensuring all parts are included.

Worst customer service experience in my life. I have returned the items last year and went well into March, and I still haven't received the refund.

I received only partial item. Still waiting for response from customer service.

I ordered the chair with the full bundle (footrest and spare battery) on January 10th, I received the footrest and battery after 10 days but it is now March and I have heard no updates about the chair itself other than “it was returned during transit” but the tracking link says it has never been handed over to the courier. I was told this over 2 weeks ago and have heard nothing about the supposed reshipment. To reiterate, I have not received the chair or any updates on its shipping progress after 2 months.

Received my chair on January 21st and immediately found a defect in the chair. Wrote an email and sent pictures of the defect, asking for replacement parts. Got a response on January 23rd that they had already processed my request for replacement parts and that I would receive them shortly. Then I didn't hear anything for 2,5 weeks despite multiple emails asking for updates. Got an answer on Feb. 14 with an apology and a promise of a tracking number to be supplied within a couple of days. Since then, I've been following up numerous times without a reply from the after-sales team. At this point, I have a faulty product and am sick of getting no responses. Either take the product back and refund me, or send me a complete replacement if you can't supply the replacement parts. Edit 02-03-2026 Received a trackingnumber but no info about the courier. Pretty much useless information. Edit 11-03-2026 The shipment was returned to sender and never left it country of origin due to being oversize/overweight. And I am now again waiting for a new replacement to be sent out. No updates on the new shipment.

I am extremely disappointed with this company and their customer service. I purchased a chair at the beginning of February, and now it is the end of February — I still have not received it. Even worse than the delay is the complete lack of communication. My first email was never answered at all. After sending a second one, I had to wait almost two weeks for a response. When I replied, it took nearly another week to hear back again. During this entire time, I was never informed about any delivery delays. No one told me whether the product was actually in stock, when it would be shipped, or what was really happening with my order. However, my payment was taken immediately. It feels like this company is playing with customers’ money. They collect payments first, but fail to provide basic information, transparency, or reliable service. There is no proactive communication, no real effort to solve problems, and no genuine interest in damage control. Instead, customers are given generic, copy-paste responses. This experience has been a complete disaster. I have never experienced such poor customer service before. I will definitely never order from this company again, and I strongly advise others to be very careful. If you value your money, your time, and respectful communication, look elsewhere.