LiberNovoReviews of libernovo.com

Dont buy this chair. It doesnt have a locking mechanism for the back rest so it feels like it pushing you put of the chair. Then when you tru to return they want pictures of every pice and the whole box it came in aka make it as hard as possible to return it. They won't send you a return label unless you do so. The. They wasnt you to pay to send it back. Chaor is a joke and company is a Joke.

I bought this chair in January. However I was not able check it carefully immediately... I unpacked and mounted it in March 26 and had tested it for a month trying to understand how comfortable it was. Advertisements all over the Internet promised that it's the best chair ever, but the reality turned not slightly different, but completely opposite. The chair is designed for short people with the height up to 160cm - not taller. I am 176cm and it is not possible to find a good position on the chair because the sit is extremely short, causing legs to hang all the working day. Back support is also so-so, because it's narrow. Eventually, the chair caused extreme backpain much worse than I had before. I contacted the support and complained. Any you know what? They just said the the return window has been closed. They just do not care how drastic they make your health to decline for your money. Advertised massage feature is just a marketing that does nothing except pushing you off the short seat. Perfect way to remind that I failed blindly choosing a right working chair. I am not sure what to do with this awful piece that was perfectly promoted at the launch. Support does not make any steps to help, just total indifference. UPDATE: - the seatback cannot be locked in position; - the topmost position is not usable, because it causes too straight position, while the first inclined position is too much; - the seat itself is drastically short, causing legs to hang all the time; - the lumbar support is too aggressive, in fact it causes a lot of backpain instead of preventing it; there is no way to find a neutral position, because the minimal support already pushes the back forward.

Stuhl für über 1.000 € kam zerkratzt und mit defekter Elektronik an. Support ignorierte ab dem 24.04. wochenlang alle E-Mails und saß den Gewährleistungsfall aus. Warnung vor diesem Shop! UPDATE 1: Erstkontakt kam fast 1 Monat später! Frechheit zu behaupten, "Nachrichten hätten mich nicht erreicht". Die Mail kam von einer unseriösen, privaten Gmail-Adresse. Angeboten wurden lächerliche 20 € Kompensation oder Rücksendung. UPDATE 2 (Juli): Der Abbau für die Retoure ist ein Albtraum. Das offizielle Tutorial-Video ist schlichtweg gelogen. Die Teile lassen sich nicht einfach abziehen. Der Zylinder saß so fest, dass er nur mit roher Gewalt und einem Hammer getrennt werden konnte und dabei kaputtging (laut YouTube-Kommentaren geht es fast allen Kunden so!). UPDATE 3 (Zahlungsverzug): Meine Retoure ist am 13.07. nachweislich im Lager angekommen. Heute (27.07.) ist die gesetzliche 14-Tage-Frist für die Rückerstattung abgelaufen. Ich warte noch immer auf mein Geld. FAZIT: Irreführende Anleitungen, katastrophaler Support über private E-Mail-Adressen und jetzt Zahlungsverzug. Kauft hier auf keinen Fall!

The Bottom Line Sitting Comfort: Great. Everything Else: Absolute madness. The chair had a massive creaking issue right from the start. In February, I contacted support for help regarding the noise. What followed was a total disaster. Support Timeline: A Test of Patience • Feb 11 | Support: "Yeah, we will send a replacement 'sometime'." • Feb 26 | Me: "Any update?" • Mar 05 | Me: "Any update?" • Mar 14 | Me: "Any update?" • Mar 16 | Support: "Germany currently has no replacement parts available. Please wait until early April." • Apr 29 | Me: "Any update?" • Apr 30 | Support: "Yeah, we can send it now." The part finally arrived a week later. The Next Problem: Complex Part & Zero Help Once the replacement part arrived, the real trouble started: • The mounting of the new part is completely different from the initial construction. • There was no manual, no instructions, and absolutely no help provided. • After hours of struggling, I realized I had to order a brand-new gas lift because the old one is completely stuck in the original part. Current Status: Left in Pieces To avoid even more hassle with their support, I just decided to order a new gas lift out of my own pocket. • Website Promise: 3–5 shipping days. • Reality: It has been 10 days now. Nothing has happened, and there has been zero change in the delivery process. The sad result: I honestly like to support newcomers and startups. But this has been a complete mess. My chair has now been disassembled for two weeks and is completely unusable while I sit around waiting for parts. BTW for Support, since Support seems to check Trustpilot more than other messages. EU#2484 EU#1432

Yeah just dont bother with this chair, if you are going to spend $800+ on a chair this is not it. Bad customer service and cheap chair. They sell it with hype of electronics and "massage" which does jack shit. Literally just pushes you off the chair.

I will update this review based on their final action. I strongly advise caution when considering a purchase from this brand. My experience has been unnecessarily frustrating, revealing a company that avoids honoring its promises. I purchased the LiberNovo Omni Dynamic Chair before it was delivered, the price dropped significantly and now includes a free bundle. Instead of honoring the price match (which is all I was asking for), the support team spent days providing slow, generic replies that ignored my points and ultimately offered only a partial refund of what was due. The customer support process is painful, often taking close to 24 hours for a response, only for the reply in an uninformed manner, forcing continuous follow-up. My chair remains unopened. I have given the support team multiple opportunities to provide the full price match as promised or simply confirm the steps for a hassle-free return so I can reorder at the new, lower price. If they cannot resolve this simple matter quickly, I will be returning the product for a full refund. Let's see if LiberNovo CA values keeping a customer and making things right.

I ordered white color and I am not satisfied with the color that you guys gave me

Purchased the chair because specs worked for my height for ergo office chair. I received it and set it up to the instructions. Upon measuring, there was a 2 inch discrepancy in the minimum height setting for the seat pad advertised by the company. The company wouldn’t stand by their advertised specs and permit a return, and said they deemed that a reasonable difference. In addition, there was some foam missing in the seat pad, creating a noticeable difference in one section of the seat pad. I included this quality issue as well as blemishes that were on the chair. They said they did not recognize any of these issues as a quality concern. I’m very disappointed given the cost in the lack of customer service and seemingly AI responses. Buyer beware.