LiberNovoReviews of libernovo.com

I ordered the chair with all accessiories and (as told on their webpage) expected the order to arrive this week. Since I got no shipment notification I contaced the company where they first told me that there is a slight delay and that they will prioritize my order. Since they didn´t tell me when I can expect my order I asked again for clarification. Now they told me that they cannot deliver till the end of the month!!! Update 1: Complaining seems to help. Now at least the chair (without accessiories) is on the way. :-) Update 2: Chair was delivered, but without all the additional stuff. No infos from Libernovo with regards to that. Chair is amazin, apart from the armrests (too loose, rather close to the body)

Purchased through Kickstarter, there was a delay in shipping. It was supposed to be shipped in late December, but I received the chair at the end of January. It was disappointing to see that Kickstarter backers didn’t receive the chair first, while many people who purchased much later from the website received theirs more quickly. FedEx delivery was not the best, as they did not deliver the chair when they promised, and I waited the whole day for nothing. Delivery happened next day without any prior notice. As for the chair its a good chair overall. Its comfortable to sit for long hours and headrest is very good. Back support is also pretty good if you like strong support. Despite this I ended up selling the chair because there were some features that I didn't personally like. Armrest are too close to my body and recline is not as good as in Haworth or Herman Miller chairs. Chair is also very soft and I find that it's good for gaming and watching movies but for everyday use and work it's too soft and it's hard to get up from the chair compared to more traditional office chairs. You really sink in to it. It's still a good chair but I would say it's not automatically the best chair in this price range. Many other brands like Haworth and Herman Miller have better warranty, quick deliveries, and their chairs feel more premium. They also have good return policies so I would maybe try chairs from those brands first.

Die Lieferung bzw. der Bestellablauf ist eine Vollkatastrophe. Ich habe rund 6 Wochen auf meine Lieferung gewartet und diese kam in drei Teilen zu sehr weit auseinanderliegenden Tagen. In 30 Jahren Online-Bestellungen gehört diese Abwicklung zu den Schlechtesten. Der Bürostuhl selber ist so "naja". Wenn man es am Preis festmacht, dann ist es zu teuer bzw. nicht zu Ende entwickelt, wenn man es gegen China Stühle vergleicht, dann ist es OK. Der Stuhl ist mir schon mehrfach nach vorne gekippt, wenn ich auf der Kante saß, was mir ebenfalls in 30 Jahren noch mit keinem Stuhl passiert ist. Kurzum: Interessanter Stuhl, nicht zu Ende entwickelt, extrem schlechte Abwicklung, würde ich aktuell nicht nochmal kaufen. Update 13.01. zur Antwort: Die Kommunikation findet ausschließlich auf Englisch statt. Hilfestellung gab es bislang gar keine. Die "Schneestürme" sind eine Ausrede, da die Lieferung eines Büro-Stuhls in einer Bestellung verzögert über 3 Lieferungen erfolgt ist. Der Ablauf, der Support, die sprachliche Wertschätzung ist absolut nicht gegeben. Absolut nicht zu empfehlen.

Honest review: The problems go well beyond the seat being too small. The seat is slippery, the armrests move out of place too easily, and the lumbar support buttons are positioned in a way that makes them too easy to press accidentally. The wheels do not slide well due to the material they are made from, and overall the chair is uncomfortable. The concept of the chair is good, but the build quality is very poor. I would prefer the option to pay more in exchange for build quality comparable to Herman Miller. I hope a future iteration will reach that level. But the worst of everything is the support that takes days to reply, despite being Ai generated, contains wrong information, is unhelpful. They also do jot accept returning the chair unless you pay half the shipping. Bottom line: stay away from this chair.

I have now used the chair for two days, and here is my impression. ______ Before I give my impression, I want to state that I have only received the chair, and none of the accessories that came with the Kickstarter order, like the footrest extra battery etc. with the package I purchased. I have reached out to Livernovo a few days ago, but still waiting for a response. _______ About the chair, it is extremely comfortable, and the back support, especially in the lower back is truly exceptional! The overall quality feels good, about what you would expect at the price point, and the attention to detail is high. The massage feature is good, but probably not something you will use consistently, as the stretch is really not that deep. Although, nice to have. However, one issue that I have discovered is that when I return to the chair, and press the adjustment buttons made of metal, I get a horrible static shock. I have shared this concern with Libernovo now, and I am waiting for a response. I might update this review once resolved, or explained. But until then, I will leave a 3 star review, driven by the excellent back support!

Original Review (11/22/2025): For a new company, they need to raise up their game. I had high hopes for their chair, but sadly, mine came in with a QC issue. The chair's gas lift goes down if I go 3/4 recline or full recline. I reached out to LiberNovo support to ask for a fix, and they directed me to dismantle the seat and loosen a couple of screws on the base, which I did. Now, the chair stays up on a 3/4 recline tilt but still goes down on a full recline. Consequently, I asked to return the chair and all of a sudden, LiberNovo support went MIA! It's now been 5 days since I requested to return the chair, and I have had no answer from support, even if they advertise a guaranteed answer within 24h on their website. I tried their chat, only to be ignored! Then got a reply, more than 30 minutes later, from someone called Hailey, who then closed the chat because I did not reply within 2 minutes. Just WTF?! I am at the point that I'm considering getting my credit card involved and contesting the charge because they do not stand behind their products, it seems like a fraud, and I don't want to get stuck with a $1000 faulty chair! Finally managed to talk to them on the phone after they hung up on me a couple of times, and they finally sent an email stating they will send me a return email "as soon as it's ready" and it could take up to a week... Seriously o_O"??? How long does it take to create a return label? 5 minutes, top! So why can't you just email one within the hour? Anyway, really hard company to deal with, clearly not backing up their products! Totally disappointed, not only by the product but mostly by the support! Edit 12/2/2025: After some back and forth with LiberNovo support and my original review here, LiberNovo accepted to start the return process and I have to say that from the moment they sent me the return label, they have been nothing but helpful. They also sent me an email with instructions on how to repack the chair and a link to a YouTube video to show me exactly how it needed to be done. I dropped it at FedEx, and it was returned to LiberNovo within a few days. As soon as they confirmed reception, they initiated the refund, and I have to say it was a pretty smooth process, so I am raising my note from 1 star to 3 stars. Really hoping their support gets more responsive, but the return process was surprisingly seamless and easy.