LIReviews of li.me

Bad customer service - products are unclear. Fines for going into areas not allowed and not clear from app where these areas are. Equally not clear where u can pick up the bikes. Please Santander extend to Finsbury Park. This company will not Last long conning customers making it difficult for people to make complaints. Go away!

Doesn't even deserve 1 star! I was mislead at the beginning of my hire as it stated I would receive the first 30 mins for free, but apparently if you sign up for a monthly pass that's not true! Why tell you this when you start the hire then? Need to advertise the terms better i think. The bike was so slow, nothing electric about it! I have used electric bikes before and didn't once feel any power. I was charged £6.90 for a 45 min trip which I think is ridiculous, you are cycling to help the environment, reducing the amount of people on public transport to adhere to social distancing and to be charged so much is not convincing people to go down the cycle option. Never again will I use there service. Customer service don't care either!

Wir haben als Gruppe von 4 Personen á 8,35km pro Scooter (ca. 2h Mietdauer) insgesamt 156,25€ bezahlen müssen. Dabei vermittelt die App bei einer Gruppenfahrt den Eindruck, der Minutenpreis gelte für die ganze Gruppe (pro Person war für uns unvorstellbar, dann würde doch niemand mit den Dingern fahren?!). Hinzu kam, dass viele in der App als voll geladen und betriebsbereit angezeigte Scooter vor Ort dann defekt waren oder nach ein paar Metern schon wieder leer. Und oben drauf ließen sich viele Scooter nicht aktivieren, nur manuell (QR verkratzt) oder es wurde der falsche Scooter (daneben, entladen) aktiviert: JEDES MAL 1,25€, OBWOHL KEINE MINUTE UND KEINEN METER BEWEGT!!! (Wir waren so naiv und dachten, Lime würde das wieder gutschreiben). Abschließend sei auf das Gefahrenpotenzial der kopflastigen Scooter mit extrem scharfkantigen Trittbrettern hingewiesen, das Heck schwenkt beim Anheben gerne in die Achilessehne...

LIME ELECTRIC SCOOTERS TOTAL RIP OFF STAY AWAY PURCHASED LIME PASS FOR 13.99 Euros For 24 hours in ROME ITALY OCTOBER 2020 and after 24 hours checked bank account and were charged over £100 Need refund mislead and unacceptable Watford Uk England GREAT BRITAIN Thank the lord my British bank clawed the money back and refund the transaction

If I could give 0 stars I totally would... Went on a trip with some friends to Ottawa and decided to rent three scooters so we can explore the city. We managed to find three scooters by using the app. The app indicated that all three scooters were fully charged however two of them ended up having barely any batteries. All three were rented under the same account. My friend ended up having to spend the first 30 minutes of the ride helping us look for other scooters. The next set of scooters we found were broken even though the app said they should be working. We go to the next place using the app and same issue. We ended up wasting 1 hour of rental money on scooters that barely worked and didn't even get the chance to explore the city. Lime was informed of our issue and said they'd resolve the issue only to refund $6 out of the almost $60 we spent. They can see that every ride we took on the app was barely 5 minutes as we kept hopping trying to find a working scooter. Absolutely terrible experience and even more horrible customer service with a lack of care for customer satisfaction. Will definitely be opting for another scooter rental service next time.

The batteries were low and they took $60 from me as I was circling Ottawa trying to find a scooter instead of enjoying the city. Only to have one die on me and I had to walk home. The customer service kept saying they will refund me which was a lie as I haven't received anything still. Will not use again. Do not recommend. Waste of money.

I've been a frequent rider of Lime for the past two years, having completed almost 100 rides according to the app. Lime was always my first choice among the available brands but now I've decided to stop riding Lime. The reason for my decision is that I have experienced problems with the app (i) for quite some time as well as poor maintenance of the scooters where they are seldom charged enough to complete a 1-2km ride (ii). (i) The main problem I've experienced with the app is the ability to unlock and lock the scooters. Despite having good internet connection, unlocking and especially locking a scooter is often a hassle. Either the app gets stuck loading or it doesn't refresh your current location properly. If the location is not refreshed properly, you could find yourself stuck in a "red zone", unable to lock your scooter until the app has refreshed your location. (ii) It seems to me that the proportion of Lime juicers (employees maintaining the scooters) to Lime scooters are not balanced out with too many scooters per employee to manage the whole fleet properly. I feel that I cannot rely on the brand and its provided service which has forced me to turn to other brands and options for transportation. I have not experienced the same problems with scooters from Voi and Tier which seem to have solved the problems that many of my friends and I are experiencing when using lime.

I wish there was a zero star option because this company has no right to any star rating whatsoever!! They charged me $150.00 for a 2km ride and would not even discuss a refund! Absolute thieves!! I told them I was happy to pay a fair price and they denied me. This was even after paying extra for their so called "day pass" Do not give this company one dollar!!