LIReviews of li.me

Rented 2 lime bikes on the Gold Coast on 4 June 2021 and rode for maybe 1/2 hour all up. We had a lot of difficulty unlocking one of the bikes and spent quite a bit of time on the phone to Lime trying to sort it out so we could get going. Got a receipt for the ride of $63.85 AUD!!! Been trying to get someone from Lime to contact me for a refund ever since with no luck. The last automated email from Lime customer service said someone would get back to me within 24 hours - that was 14 days ago

Absolutely horrendous service, locking speed while im in a bike lane where all scoores go. At the end was unable to lock the scooter so i just had to let it be there (in same location was ~other lime scooters and it was green zone) unninstalling app right now.

0 stars. Thing would not work. I woke up to 27.52$ charge and 4.00$ charge. Did not get to ride at all. Called company they would not refund me even though they said they seen I did not ride. Made.me go through bank. Horrible experience.

My partner hired 2 bikes in Warsaw for us. After a quick scoot down the riverside, we took them back to the stand. His returned fine, but mine wouldn't register on the app as returned. We tried every free dock at the station, but none would work. My partner tried over and over to get it to register. He then tried to register it as faulty on the app. He tried to call the customer help number several times, no answer. He would just get a message in polish (which we obviously couldn't understand as we're English speaking) and then it hangs up. Tried again, no answer. Over the next 5 days he emailed constantly every day, with no reply. All the while the bike was still showing as rented on the app. My partner had to get a polish speaking colleague to contact them for him by phone and then by email in polish, to which they finally replied. Today, my partner received an email decision about his complaint saying the bike not being redocked properly was our fault (how, I do not understand), and that we should have contacted customer service through the app to report it before leaving the station (which we did! I mean, is this a joke?!). So they have refused our refund (bike hire of 5.5 days - which is when THEY decided to respond to the copious amounts of complaint emails my partner sent them over those 5.5 days) and blamed us for their crap product and customer service!! Absolute scam.. stay far FAR away from these bikes.

Don’t use lime ! I tried using a group hire with lime scooters ( 2 of them ) and whilst one worked the other had no power so I decided to cancel both as the app was very confusing to cancel just one. We were only riding for a couple of minutes and traveled maximum 30 metres. I couldn’t believe it when they charged me $ 6.50 for the rides even though I used my 50 % discount code. I tried contacting the help desk but believe me it’s impossible. Will definitely use the other company next time

Ringe app, dårlige og ikke funktionsdygtige cykler. Efter at have gået forgæves 2 gange fandt jeg endelig en cykel jeg kunne låse op, hvorefter dem straks melder fejl og jeg kan ikke afslutte turen, den står bare og bipper og koster mig penge. Deres uduelige app kom med forslag om at min konto var for lav så satte penge ind, dem ser jeg aldrig igen. Tror ikke der er en service/produkt jeg kan anbefale mindre end dette!

Horrible. The restrictions kept us from riding and wouldn’t do a refund

Det er en fornøjelse at ræse afsted på en elcykel i København. At de fleste cykler bliver gemt væk i opgange og baggårde er bare en bonus, da man får ekstra motion af at gå rundt i håbet om at en cykel er tilgængelig. Jeg tjener rimelig godt på jobbet for tiden, så det er med ro i sjælen når jeg betaler 3-4 gange så meget end andre eksempelvis Donkey Republik. Jeg elsker også at hjælpe til, så første gang jeg lejede en cykel, var den langt udenfor parkerings zonen og i stykker, så jeg fik æren af at vraltende på skævt hjul og punkteret dæk at få den indenfor zonen, så jeg kunne aflevere den og oven i købet få lov til at betale 55 DKK. Der er vidunderligt at opleve LIME ansætte 5 og 6 årige til at bestemme parkeringszonerne, dog håber jeg at der snart er en voksen der kigger lidt på deres krudseduller, da der ikke er meget mening i grænserne. Jeg kan mærke at jeg fremover kommer til at bruge LIME app rigtig meget...