LIReviews of li.me

De flyder over alt

My credit card data was stolen and used to purchase from this company. They refuse any support to reimburse my money or suspend the fraudulent account.

Worst experience of my life. Never ever again. It would just not let me park in any of the designated spots. I tried and tried and tried and no. By the end of this all I wanted to do was find a shop to buy a saw and cut the stupid thing into bits.

Wanted to try riding a scooter. Scooter was fully charged but wouldn’t accelerate so it was completely useless. I left it where I first found it, never got to ride it but was still charged for using it. If I could give negative 5 stars I would.

If I could give 0 stars, I would. I decided to take a Lime bike to work for fun and see how quick it would be, but when I wanted to end my ride and look for a designated parking area, the app was frozen and wouldn't work despite restarting several times. I tried to just park the bike, which of course wouldn't work since I wasn't in a parking area, and now the electric bike function turned off. So then I had to drag the bike around until I could see some other Lime bikes parked together, which I then assumed to be a designated parking area. When I put the bike there, I STILL couldn't use the app, so I had to stand there for 15min waiting, after which I could finally end my ride. I then contacted costumer service about getting a refund for the time wasted (approximately 20min) trying to park the stupid bike, but they said it is against company policy and instead he could offer 25% coupon. As if I am ever using Lime again after this. It cost me 91kr to do a 15min bike ride, I might as well have taken a taxi. Pathetic and a total scam, no wonder they have 1 star on Trustpilot.

I continue to be charged for a service that I no longer use . More than 10 emails sent to me saying they will contact me but never do . Avoid this company at all costs. Get lime out of Kensington & Chelsea ! Time for a better service from an honest company .

Terrible experience in Lisbon. Felt totally ripped off. Tried a group ride for two people. Very confusing to set up. One scooter didn't work. Took it back to where we collected it from but it took ages to cancel the ride because it wasn't in the "right place". Meanwhile the clock kept ticking which meant we were charged €7.50 for a non-ride! Use at your peril!

They triple-charged me and won't issue a refund after one week and four emails. I now have to issue a formal complaint with Visa to get my money back. I won't use them again