LG PartsReviews of lgparts.com

Response from LG PartsFeb 13, 2026

Hello, We sincerely apologize for the frustration and confusion you experienced with your order. Receiving conflicting information about availability and shipping is unacceptable, and we understand how disappointing it must have been to wait three weeks without clear resolution. What you described, being told the part was lost, then backordered, then available, and later learning the second order was never placed, does not reflect the level of communication or service we strive to provide. We take this feedback seriously and are reviewing what occurred to understand where the breakdown happened. If a refund has not already been processed, it will be handled according to the status of your order, and you will receive confirmation once completed. We truly regret the inconvenience this caused and appreciate you bringing it to our attention.

Response from LG PartsFeb 12, 2026

Hello, Thank you for sharing your experience with us! We’re thrilled to hear that our virtual assistant was able to quickly help you find the correct part for your LG refrigerator and that your crisper arrived in a timely manner. Making it easy to identify and order the right part is exactly what we aim to do, so it’s great to know the process worked well for you. We also appreciate you taking the time to describe your experience elsewhere. Situations like that can be frustrating, especially when you’ve already done the work to provide accurate information. We’re glad we could provide a smoother experience and help you get what you needed without the extra hassle. Thank you again for choosing us and for sharing your story. We truly value your support.

Response from LG PartsFeb 12, 2026

Hello, We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. We understand how disappointing it can be to receive a part that does not meet expectations. Our return policy, including information about restocking fees and return shipping, is clearly stated at the bottom of our website so customers can review the details prior to purchasing. These policies help us manage manufacturer guidelines and inventory handling requirements. If an incorrect part was sent due to an error on our end, we are always committed to reviewing the order details and making it right. We encourage customers to verify part numbers and model compatibility before ordering, and our team is available to assist with confirming parts prior to purchase. We value the opportunity to serve our customers and continuously work to provide accurate listings and transparent policies.

Response from LG PartsFeb 11, 2026

Hello, Thank you so much for sharing this, and for highlighting Joe’s support! We’re really glad to hear the process felt fast, easy, and accurate, that’s exactly the experience we work hard to provide. It’s great to know you left feeling even more confident about your LG products. We truly appreciate you taking the time to let us know how things went, and we’re glad we could help.

Response from LG PartsFeb 9, 2026

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays you experienced with FedEx and how inconsistent the tracking updates were. We understand how frustrating it is when a delivery doesn’t arrive as expected, especially after being told it was delayed. We rely on carriers to provide accurate and timely service, and we know this situation fell short. We’ll be reviewing this experience with our team so we can continue working toward more reliable shipping outcomes for our customers. We appreciate you taking the time to let us know what happened, and we’re grateful you chose to shop with us.

Response from LG PartsFeb 6, 2026

Hello, Thank you for taking the time to share your feedback with us. We’re glad to hear that you were able to find the part you needed, and we’re truly sorry to learn that the pricing and shipping costs did not meet your expectations. Our pricing reflects the value of genuine OEM parts, and we strive to align with the manufacturer’s suggested retail pricing. Additionally, our prices take into account the ongoing costs of maintaining a reliable website and providing access to knowledgeable customer service representatives who are here to support you with any questions or concerns. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package’s progress and address any issues that might arise during transit. While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently. We appreciate your comments, as they help us continue improving the experience for all our customers.

Response from LG PartsFeb 6, 2026

Hello, We’re glad to hear your order arrived quickly and that our installation videos were helpful. It’s great to know the part is working well for you now, thanks for taking the time to share your experience with us!

Response from LG PartsFeb 6, 2026

Hello, Thank you for sharing this with us! We’re glad to hear your parts arrived right on time and that our customer service team was pleasant and ready to help when you called. We appreciate you taking a moment to let us know how things went, it truly means a lot to our team.