LG PartsReviews of lgparts.com

Response from LG PartsJul 3, 2026

Hello, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to receive a glass tray that didn't fit and then spend so much time trying to get the information you needed. We appreciate you pointing out that the representatives you spoke with were courteous, even though they weren't able to resolve your issue. That's certainly not the experience we want our customers to have. We'd like the opportunity to make this right. If you could please send us your order number and microwave model number in a private message, we'll review the compatibility of the part you received, help identify the correct replacement, and work with you toward a resolution. Your feedback about the compatibility information, the difficulty reaching the right support channel, and the lack of available product dimensions has been shared with our team for review. We know there's room for improvement, and we appreciate you bringing these issues to our attention. We hope you'll give us the opportunity to assist you further.

Response from LG PartsJun 25, 2026

Hello, Thank you for sharing your experience. We understand how frustrating it must have been to receive the wrong part, especially when you needed your washer repaired quickly. While we do require incorrectly shipped items to be returned before a refund or credit can be issued, this is part of our clearly stated return policy, which is available at the bottom of our website. That said, we recognize that receiving the wrong item created an inconvenience, and we're sorry for the frustration this caused. We also regret that your interactions with our support team and the transfer process did not meet your expectations. Our goal is always to provide helpful and timely assistance, and we're sorry that your experience left you feeling otherwise. We appreciate your feedback, as it helps us identify areas where we can improve both our service and communication.

Response from LG PartsJun 23, 2026

Hello, We’re very sorry to hear about the experience you’ve described. After dealing with a refrigerator that stopped working, multiple service issues, and months of waiting for promised updates, we can understand how frustrating and disappointing this situation must be. From what you've shared, it sounds like your concerns are related to the refrigerator purchase, warranty service, repair outcome, and compensation discussions involving Home Depot and/or LG. While we certainly understand your frustration, it appears that this issue is not related to LG Parts and our website does not handle refrigerator warranty claims, service reimbursements, or compensation decisions made by Home Depot, LG Electronics, or their authorized service providers. We recognize that being told an issue has been escalated multiple times without receiving the follow-up you were expecting would leave anyone feeling unheard. Unfortunately, because we are not involved in the sale, warranty administration, repair authorization, or compensation process for appliance claims, we do not have access to the information needed to review or resolve this matter. We sincerely hope you are able to connect with the appropriate team responsible for your claim and receive the answers and resolution you have been waiting for.

Response from LG PartsJun 23, 2026

Hello, Thank you for your feedback. We're glad to hear that you found our response time immediate. Providing fast and helpful support is something we work hard to deliver, and we appreciate you taking the time to share your experience.

Response from LG PartsJun 17, 2026

Hello, Thank you for your feedback! We're glad to hear our support team was able to quickly assist with updating your shipping address. We understand how important it is to get order details corrected promptly, and we're happy we could help. We appreciate you taking the time to share your experience and thank you for choosing us!

Response from LG PartsJun 12, 2026

Hello, Thank you for your feedback. We're glad to hear that the return and refund process was seamless. We're sorry the product photo caused confusion and led to ordering the wrong part. Feedback like yours is valuable, and we'll share it with our team as we continue working to make our product listings and images as clear and accurate as possible. We appreciate you taking the time to let us know about your experience.

Response from LG PartsJun 11, 2026

Hello, Thank you for sharing your experience! We're glad the site helped point you to the correct LG OEM igniter and that the installation was quick and easy. It's great to hear your stove is back up and running after just a 20-minute install. We appreciate your feedback and thank you for choosing us for your repair needs!

Response from LG PartsJun 11, 2026

Hello, We’re sorry to hear about the experience you had and understand how frustrating it must have been to spend so much time trying to resolve an issue, only to still be without the part you needed. We recognize that being directed between different sources while trying to identify the correct replacement part can be confusing and disappointing. We also understand your concerns regarding the return process and the difficulty you experienced while seeking assistance. While our return policy, including information regarding shipping responsibilities and applicable restocking fees, is clearly outlined on our website, we understand that policies do not lessen the inconvenience caused when there is uncertainty about part compatibility or availability. Our goal is always to provide accurate information and a smooth resolution process, and we regret that your experience did not meet those expectations. We appreciate you taking the time to share your feedback. Comments like yours help us identify areas where we can improve our product information, communication, and overall customer experience.