LGI HomesReviews of lgihomes.com

I signed a contract on a home in February. The sale manager told me their in-house loan officer works for her directly. The in-house loan estimate dramatically changed in June, they estimated the property taxes based upon an empty lot and not with improvements. The monthly projected tax liability went up $200 a month making the home out of my budget. The salesman told me the manager could return deposits under certain conditions at her discretion. I HAVE CORRESPONDENCE FROM SALESMAN TELLING ME THERE SHOULD BE PROBLEM GETTING MY DEPOSIT RETURNED. The sales manager contacted me and said the deposit is 100% non-refundable. $5000 GONE! They are extremely unorganized and they made every step in the process difficult to complete. They bend the truth to make a sale. After I was informed I would not get my money back the sales manager bragged they would sell the home for $25,000 more. Beware, don’t fall victim.

I am extremely frustrated by my experience with LGI in the Raleigh area. As a first time home buyer, I was naive and if I had known better I would have brought a buyer's agent along with me on the first visit. I had spoken over the phone with one of their realtors and scheduled a meeting. When I arrived another person introduced himself to me and told me that "you'll be working with me from here on". I didn't know what that was about, and I still don't, but one thing that is certain is that this guy that I am now stuck with is very bad at meaningful communication and cannot even remember whether I am interested in a two-story or a three-story. The meeting was nothing more than a sales pitch for their "first time home buyer process" which isn't actually anything but an attempt to sell you on using their lending company. That was all it was. A follow-up meeting was much the same. Where it really becomes obvious that I was naive is when I agreed to their request to do a full credit check. Even though I already had been pre-approved by Rocket Mortgage and even though no specific home had yet been identified and we were not anywhere close to signing a purchase contract, they insisted on this, and I agreed to it, and in retrospect I have no clue why I did because the only thing it did for me was to lower my credit rating. Not one thing more. It makes me mad that they took advantage of my naiveté and talked me into this, because I don't like being taken advantage of. If I were to have continued showing up there or calling them and asked each time whether a certain model had been made available for sale, I doubt very much if they would have refused to answer without my first granting them permission to run a credit check. They only way it makes any sense for them to want to do this is that they were working under the assumption that they would persuade me to used their lender. Which only makes me less likely to do so. This experience seems very much like stories I've heard about the practices of some used car dealers that persuade potential buyers to use their preferred lender and then sell a finance contract with a non-competitive interest rate. Certainly this is what it seems like. And it causes me to think that LGI is not a good company to work with and that I shouldn't have given them permission to run the credit check, except that if I hadn't I would be wondering whether they tell people who they think they'll sell a loan to about houses that are placed for sale and not tell people that haven't allowed them to run a credit check or that they don't think will use their affiliated finance company. All in all the experience thus far is pretty rotten. I learned one thing from this experience: never visit a new home construction company without being accompanied by a buyer's agent. And no matter how much they pressure you into giving them permission to run a credit check, always answer by saying, "When you show me a home that is for sale and I am interested in buying it I will sign the purchase contract and will give you permission to run a credit check the same as I will with other potential lenders." If they don't like this answer they are likely an unscrupulous outfit and you probably shouldn't buy a home from them.

Carols been great, work orders are slow nobody picks up there phone. The house we purchased has scuffs and patches not painted properly. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything.

I closed the house, Brad construction manager said he will fix the issues and I closed the house but he is dint answer my phone once I closed the house

LGI homes had many misteps during my recent sales process. I'm an out state virtual buyer. It took LGI 14 days after closing to finally mail me my keys. During this 2 weeks they ( Danielle Welch/ and mgr CJ Johnson) kept giving me the run around. I tried to escalate this issue with the COO Mike Snider, but after several emails, texts, and calls to his work cell phone he did not attempt to reply. Mike's blatant unresponsivness proves that LGI homes doesn't care about their customers. I've also left voicemail messages on LGIs corporate phone (281-362-8998). No matter how many extension you try, no live person answers either. And my last voicemail was never returned with a call. Super frustrating and agrivating process with LGI. I hope nobody else goes through what I have. Home buying is already stressful without the added ineptness from various people at LGI Homes.

Buying a home with LGI has been a nightmare. There were so many things in the home that needed to be completed, work orders that needed attention. But LGI kept marking them complete without even addressing the issue. They don't answer calls or return calls. This has been so frustrating for me. It's been over 6 months and they have not completed the work orders.

We bought an LGI house as the second owners so I can't tell you how they are to "buy" from, but I can tell you that they cut corners and it seems like they use building codes more as guidelines than minimum requirements. Class Action lawsuit upcoming, their BBB rating is an F....

If I could give 0 stars, I would... the entire process of purchasing my LGI home was a nightmare. I felt bullied the ENTIRE time. The first red flag was the fact that they expected me to go 45 minutes out of my way on several different occassions (to submit an offer, to meet with their lender - even though I had my own, and to close on the house). The second red flag was when I was told that I had to meet with their preferred lender within 4 days of submitting my offer. After my realtor told them that I was not willing to drive 45 minutes to their office, they made an exception and let me drive 20 minutes to their other location. When I arrived, I was put on a video meeting with their lender who is out of state. I could have stayed home and saved my paid time off from work to have this video meeting. I asked several times if I was "required" to use their lender and they never answered me... The third red flag was after I told them that I was sticking with my lender since I had a better interest rate and I was already pre-approved. They then called my lender, talked badly about my realtor and gave unrealistic deadlines. The best part was when LGIs new home consultant told my lender that if he didn't meet their deadlines, they would back out of the agreement and keep my earnest money. The home didn't appraise. When we asked LGI to drop the price $6K to the appraised value, they said no immediately. The bottom line is that they do not care about their home buyers at all. They care about money and im sure they get plenty of it by scaring people in to doing whatever they want. I will never buy an LGI home again after this experience.