LGI HomesReviews of lgihomes.com

Horrible customer service and follow up on warranty issues. I filed a warranty claim in June 2021 for the AC unit on my brand new home. It is May 2022 and the warrant work order has not been completed. In addition, the construction managers and warranty supervisor refuse to communicate through any other means than a phone call. They do not answer their phones and their voicemails leave zero information, making it impossible to get anything scheduled. Incredibly unprofessional.

Absolutely horribly built homes. We couldn’t even plug in any electronics because the electrical work was so bad. They take forever to help you, and get an attitude when they have to help. The executive builder Aaron Jordan is the rudest person you will ever speak to and knows these houses are cheaply made, but makes it seems like it’s your fault somehow.

No dedication and accountability poor construction and blame homeowner for poorly built property

Wish I could give LGI homes in Fredrick Co. a no star rating we have bad credit due to my identity being stolen and when husband lost job due to injury and surgery being out of work for almost a year we lost our van so that hurt us too when our lease was up we left our horrible apt.complex due to how they treated us ended up in hotel with 3 kids found lgis add on apts com and was so excited it stated we work with all credit types no credit bad credit no problem no money down no problem it was like a blessing had been sent called they gut named Dustin said they didn't have anything available to help us right then but call back in about a month and they should have something in the area we needed so we did but need up having to meet with a guy named Brad and he was just DUMB and somewhat RUDE he didn't give us any info and basically turned us down said we didn't qualify and when we got our credit score up we would meet the qualifications for that community so about a month later we are still in hotel see Dustin's add in zillow with his ext and no monet down all credit accepted big weekend called got some lady set appt. Went and actually met Dustin he gave us some info but once again was turned down because we had bad credit and no money to put down if we had 10,000 qe could forgive the bad credit or if we had a family or friend with good credit who would be willing to cosign but we were told no then last week I see Dustin's ext. on add saying Bad or no credit but $1000 down gets you into any home so I want someone to contact me and tell me what the hell is up with this company are you just scamers or do you really help people do you work with people who have no credit bad credit and no money down and what is with the $1000 down because that was never brought up to us

The guy my sister and I dealt with was very kind and sweet that we neglected all signs. The Sales Professional ( Abel Castillo) rushed my sister (28 yrs old) and I (26 yrs old) into buying $1000 money order from Walmart (he took me and stood there while I bought it and took it from me). We told him that our maximum monthly mortgage payment is $1300 and he agreed, and he assured us that we will get our money back if we don’t find anything that we like. All the houses were high, but we had the understanding that he was respecting our wishes. He had us to sign documents while telling us what it’s and we believed him and signed away. Later on, Abel hit us with our monthly mortgage being $1800 and was convincing us that we could do it. My sister and I buckled down and told him “no” but we appreciated him for trying for us. Abel later told us to come and retrieve our $1000 money order. He later told us that the manger would be waiting. We drove to their office twice ( 6 hours total) and no one was there to give us our money order. Later, we called Abel and that was when he finally told us the truth. He stopped picking up our calls and messaged us that his manager said that we could not get our money back because he showed us multiple houses and they did their part. I was heart broken because as a social worker, that’s a lot of money for me. It takes me working hard to make $1000 and it was just taken away from me just like that. I tried calling Walmart, but they could not help and I tried my bank and they could not help because I successfully purchased my money order from Walmart. Smh, I pray that God deals with all parties involved in taking advantage of the less privileged!

Contracted with them end of February for completion to be end of June, early July. Went with them because they Promised 3 month completion. They never said "from receiving permit". They said yes to everything we needed during sales PITCH. I called palm bay city to see status of permit and was told they had nothing and they were caught up..no back up. LGI kept telling us permit would be there any day (during May). I believe They were not being truthful from the day we signed. We needed to have a house to move into by July. Had to cancel contract and they would not return our $1000 deposit. Beware!!

Sinking front lawns under the driveway, Rippled Roofs, uneven floors, air pockets in hard wood. The list goes on. At this point we have just come to terms with selling as soon as we can and finding a different builder. Really saddening for our first time buying. As soon as problems came around, Sales and Construction stopped communicating, when I attend the Facebook community page, almost every new home buyer here in chisolm Springs North TX is having issues.

Poor customer service. The sales agent Manny Jauriqui was nice, at first, but when things got ugly, he started ignoring my calls. Totally unprofessional. I tried to backout of the deal, and I explained my situation to their "preferred" lender. I told them that purchasing a home could cause me financial difficulties down the road, but ultimately, they still deemed that I'm financially "qualified". They refused to return my 1K deposit. So they made a quick easy 1K out of me! Overall, BUYER BEWARE.