LexusPartsNow.comReviews of lexuspartsnow.com

I purchased two parts for my GX 470. One was a steering rack assembly, and the other was CV axles. Everything seemed fine upon installation, but after a drive test we found out the steering rack was faulty and internally bent, causing it to never hold alignment and can’t turn left all the way. Filed an RMA request to warranty the item through Lexus parts now on January 7, 2026. It is now March 24th and Lexus parts now has still not warranted the item. I have called them over 60 times and messaged them via their chat through the RMA process dozens of times. They ask me the same questions over and over again and keep telling me they submitted the claim to “ upper management” with nothing ever getting done. If you’re getting a throwaway part, you don’t necessarily care about replacing they might be an OK vendor to buy from but if you are buying a part that you would want to warranty if it fails, stay away. They are not transparent in their process and give you no information on timelines or what the process entails to Warranty their part. Also, when I took the Lexus to the dealership for them to provide proof, the part failed (mandatory for the RMA process), the Lexus dealership told me it was not a Lexus part so that is very concerning.

Don’t order parts from Lexus outlet! Tried to purchase a front end license plate holder, they sent me the wrong piece and wouldn’t respond to the emails. We didn’t know it was the wrong piece until we took it the dealership and they told us the bracket was for a spare tire. Lexus is a high end brand…very disappointed to have this experience.

If I could leave 0 stars i would, they sent me a defective fuel pressure sensor and would not exchange or refund the defective part without taking the vehicle to get diagnosed. The cost of a diagnostic fee would cost as much as the part itself! I spoke to their customer service and they are a joke, the supervisor Nancy would not do anything to make it right. I will not be doing business with this company, save yourself a headache when they mess up because they won't do a thing for you. Update: They reached out to me to ask me to take down my review. That does not resolve the issue. Do not do business with them!

False advertisement. They tell you a shipping date then move it on you and offer nothing for the inconvenience. When you could of bought from somewhere else.

I ordered 3 items from this site based on my previous experience. I decided to send two of them back due to no longer needing them. One item was an oil cooler tube and 6 spark plugs that were never taken out of their boxes. They would not accept the spark plugs due to them being an "electrical" item. I then send the other part back and check my Amex card after one week to make sure I received my refund, no refund issued. I then speak with an agent via live chat inquiring about my refund, she told me that if I took care of my own postage I will need to provide them with a tracking number. After doing so she let me know that she updated my return with the tracking number and I should receive an email confirming my refund. So the next day I did receive an email letting me know that my AMEX will be refunded, BUT they charged me $17.71 Restocking Fee on an $88.00 item. I just spent over $600.00 with them on my previous purchase. NEVER AGAIN!

Crooks. Did not issue a refund promptly despite receiving the returned part two weeks prior. I had to follow up on the refund before they would issue.

Never again RESTOCK FEE RIPOFF! Never again RESTOCK FEE RIPOFF! Never again RESTOCK FEE RIPOFF!! Website is inaccurate with parts it told me the parts I highlighted fit the side that it didnt, only found this out on delivery then they charged me a 20% restock fee $37+ shipping costs out of my pocket, just to put it back on a shelf. They wouldnt work with me on it to get me an actual pair or the restock fee waived or adjusted. They sent me 2 same side ball joints as apparently they dont have a pair. Contacted their chat support this clown michael joined with an attitude and continued to glaze over what i wrote, arrogantly, Then disconnected me with a tantrum. Will file a chargeback and never use this site again. Will make my voice heard also so these scammers will be exposed. DO NOT USE THEM!

Terrible, company. Very slow response times to questions. Their return policy doesn't make any sense. I ordered a part and opened the package to see if it was the correct part. It was not. They won't take it back because the bar code is ripped. The bar code sticker is used to tape the package closed. How else are you supposed to open the package?