LexusPartsNow.comReviews of lexuspartsnow.com

Response from LexusPartsNow.comMay 20, 2026

Thank you for your feedback. While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be. Thank you for your patience and for bringing this to our attention. Your feedback is essential for improving our services.

Response from LexusPartsNow.comMay 5, 2026

Hi Tiger, When a part has a manufacturer supersession, our site discloses the information in the description with “REPLACED BY” followed by the updated part number. Please rest assured the fitment will be exact. We'd also like to clarify that our catalogue follows the manufacturer’s most up-to-date supersession data, while other sources may still reference the older part numbers. As a result, the part shipped per invoiced will correspond to the updated part number provided by the manufacturer. We understand how frustrating this situation may be, and we appreciate your feedback as we continue working to improve clarity around part updates. For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html

Response from LexusPartsNow.comApr 9, 2026

Thank you for your feedback. While most orders and refunds are processed within our standard timeframe, unexpected delays can occasionally occur. Please rest assured that we are reviewing your order and will work to complete the remaining steps as quickly as possible. We appreciate your patience and thank you for bringing this to our attention. Edit: We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review. When you have a moment, please share your order details so we may look into this and assist you further. Thank you!

Response from LexusPartsNow.comApr 8, 2026

Thank you for your feedback. We’re sorry to hear that you feel this way. To clarify, our products are genuine, brand new OEM parts sourced directly from the original factory. We understand that receiving an item in anything less than expected condition can be frustrating. We have documented your feedback and will be forwarding this packaging concern to prevent similar issues in the future. If the condition of the packaging affected the part, please let us know and we will be happy to assist you further.

Response from LexusPartsNow.comMar 31, 2026

Thank you for your feedback. If a wrong part per invoiced was sent, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199. Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you! For more information, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html

Response from LexusPartsNow.comMar 31, 2026

Thank you for your feedback. We have looked into your order and found the order processed within 2 business days. While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be. Thank you for your patience and for bringing this to our attention.

Response from LexusPartsNow.comMar 26, 2026

Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. Thank you! Edit: It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!