LexusPartsNow.comReviews of lexuspartsnow.com

Response from LexusPartsNow.comJun 19, 2026

Thank you for your feedback. While we try our best to reflect the true condition of the item, our online catalogue/ stock photos are for general reference only. Rest assured that any outdated details will be forwarded for correction, and the listing will be updated in future updates. We appreciate you bringing this to our attention, and we are committed to improving the accuracy of our catalogue. Your feedback is essential for improving our services.

Response from LexusPartsNow.comJun 19, 2026

Thank you for your feedback. Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. For more information regarding our returns policy, please visit www.lexuspartsnow.com/service/lexus-return_policy

Response from LexusPartsNow.comJun 10, 2026

Hi Chet, Thank you for your feedback. A refund has been processed as of 6/9/2026, please allow 1 to 3 business days for the amount to reflect on your account. You may receive it sooner or later depending on your banking institution. We apologize for the delay but appreciate the chance for improvement.

Response from LexusPartsNow.comJun 2, 2026

Hi John, Thank you for your review. We have submitted a warranty RMA request for you, a representative from our team will reach out to you within 1 to 2 business days. We apologize for the inconvenience this has caused. For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html

Response from LexusPartsNow.comJun 2, 2026

Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe (5 Business Days). Please refer to our return policy below. Again we apologize for the inconvenience. https://www.lexuspartsnow.com/service/lexus-return_policy.html

Response from LexusPartsNow.comMay 28, 2026

Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order. To ensure we can resolve issues, please create an RMA by following these quick steps: On our website click on [Contact Us] and select [RMA] Wrong Parts — Use this when the items you received do not match what you ordered. Damaged — Select this if the parts arrived with visible damage. Warranty / Defective — Choose this if the part is defective after installation. Missing — For orders that arrived incomplete or missing specific items. Core Return — Use this when your order includes a core return. No Longer Needs — For any situation that doesn’t fall under the categories above. Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible. Your feedback is essential for improving our services.

Response from LexusPartsNow.comMay 28, 2026

Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Your feedback is essential for improving our services.