Chris D.
The was complete but very poorly packed!
The brake pads arrived and were luckily undamaged despite an extremely poor packing job. All of the parts had come out of their inner box and were bouncing around inside the outer package box which was partially ripped open.
Response from LexusPartsNow.comJun 3, 2025
Thank you for your feedback. We’re very sorry to hear about the poor packaging and the condition your order arrived in. While we’re relieved the brake pads were undamaged, this is certainly not the level of care we aim to provide in our shipping process. We’ve shared your experience with our fulfillment team so we can improve our packaging standards and help ensure parts arrive securely moving forward. We appreciate you bringing this to our attention, and thank you for your patience and understanding.