David De L.
Damaged parts, poor customer service
Ordered a front wheel hub assembly, part was shipped loose in a box with no part number. As a result the part was banging around during shipping and the abs sensor plug was broken off. I contacted them to try and resolve this, but they wouldn't process the RMA because there was no part number label. After several weeks back and forth they just stopped responding all together. I've bought from them before with no issues, but them not being able to resolve this Is disappointing. Update: They gave me a partial credit, after 2 months.
Response from LexusPartsNow.comNov 25, 2025
Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.