LexusPartsNow.comReviews of lexuspartsnow.com

Took 9 days to finally get my credit card charged. Still haven't gotten the parts. WORST customer experience ever. I understand why talking to a live person is so difficult. The money saved on parts isn't worth the delay and aggravation. I ordered from them before and it wasn't bad, but I'm inclined not to use them again. If they're that busy, perhaps hiring additional personnel would help. I don't enjoy waiting that long for communication. Hopefully the parts are correct when I get them UPDATE: Parts arrived in separate shipments. That was a fact unbeknownst to me until thr parts started arriving. Some parts came FEDEX and others came USPS. I,ve stated my frustrations, and I received a reply. I'm glad this experience is concluded. Thank you!

I was missing a part from my order, tried to talk to a real person but phone goes to automated system that just cycles and livechat "agents" don't seem to want to help at all. I submitted an RMA for the missing part as instructed and was told someone would respond in 1-2 days. It's been 5 days and livechat agents continually respond with someone will reach out in 1-2 days...

I ordered two front control arms for a 2017 Lexus RX350. Ten days later, when I received the package, I discovered that one control arm was for a 2016 Toyota Highlander and the other was for a newer-generation Lexus RX. They take two days to respond to every return-related message! I have already lost a significant amount of time and money because the right control arm had already been removed at the auto repair shop. When the mechanics inspected the new parts, they realized that they were for different vehicles. This company does not seem to be in any hurry to resolve this issue, and the way they are handling the situation is making me seriously question whether this is a legitimate company.

Ordered a gasket 14 days ago, showed it would be delivered within 3 days. Showed my package arrived in arizona, and went directly back to California for some reason. Their nonexistant customer service was no help. Just kept offering me a return when I only asked what’s going on with my order.id give them less stars if I could. Mickey Mouse operation.

I order 2 sensors. They sent 1 sensors with an open box us mail. I sent them every proof. They emailed me stating they working on it. I did the Chat. They said we will get back with explanations. Buyer beware. You have no one to talk to. Never buy more than 1 item from the TERRIBLE SITE. They took my 137.00. They are CROOKS. BE CAREFUL.

the new sunroof gasket leaks air in while I'm driving

The part I bought for my car didn’t fit

For context, I work in the oilfield and am away from home for weeks at a time. I had a poor experience with LexusPartsNow for several reasons, but what ultimately prompted this review was their refusal to accept a return of brand-new, unused parts because I was outside their 30-day return window. I understand having a return policy. However, the parts were still brand new and unused, and I was willing to pay return shipping and even accept a reasonable restocking fee. I simply asked whether they could make an exception given the circumstances. Instead, I found the return process unnecessarily rigid and frustrating, with seemingly no willingness to work with a customer who had purchased genuine parts in good faith and no longer needed them. I’ve spent a substantial amount of money maintaining my Lexus and will continue buying OEM parts, but after this experience, I’ll be purchasing them elsewhere. A little flexibility and customer service would have gone a long way