LexusPartsNow.comReviews of lexuspartsnow.com

Never, ever, do business with them! They are completely unprofessional! They confirmed twice by email that they had the part I needed with the part number, but after I paid, they said that they actually didn't have it! They made up a reason on the fly, which is a complete lie. This all looks very much like a scam. And their customer support is just completely rude people who didn't even apologize for what happened, they only stated the fact that they won't send me the part, and just hung up! That's ridiculous!

BEWARE! This may not be a legitimate site. I tried to order a simple set of floor mats for my RX350L, sent to a mailbox place up the street where I've rented a box for years, since I'm rarely home during the day to receive packages. The site comes back with "we don't ship to freight forwarding companies", use PAYPAL to place your order" and then has what appears to be some link to PayPal. WHAT? Freight Forwarding? Amazon sends packages several times a week to my mailing address, as does every other business I've bought anything from in recent years. PayPal? You have to be kidding me. How does paying through PayPal suddenly make my shipping address OK? I'm guessing some scammer is intercepting the orders and routing the payment to themselves through PayPal, or maybe this website has just been hijacked. I really have no idea what is going on here. I wound up giving up and ordering the floor mats from someone on eBay. :(

I would give zero stars if I were able. I ordered a driver side fog lamp and a passenger side fog lamp For a 2007 Lexus LX 470. I was sent two driver side fog lamps. One was sent in a box labeled passenger side fog lamp. When I brought this to their attention, they wanted pictures of the delivery boxes, Picturesof the parts that were sent, of the Boxes that the parts were sent in, And pictures of the parts that were being replaced. After two months of sending pictures and exchanging emails, they refused to take the wrong part back as it was considered “an electrical component“. Don’t waste your time Withlexuspartsnow.com as their prices are no better than going to the local dealership and buying Or ordering the parts in person. they are simply a Middleman that just orders the parts that you ordered from Random dealerships across the country. Save yourself, the headache and the shipping costs and Just go to the dealership and order the parts yourself. Their prices are no better than a dealership.

Let me take you through a timeline of my LexusPartsNow experience: 1.) Called LPN to confirm they had the calipers I was looking for in stock. They said yeah we can ship out next day. I place the order - takes two weeks. I call them back and the gentlemen said there "computers inventory are off sometimes." Seem deceptive practice to get you to buy even though they don't have them on hand but whatever. Rough start. 2.) Package arrives - Sends me two left calipers. They claim mispack by the dealer. Sure, that's fine but if you're going to be middle manning these transactions and making a living off it, maybe double check the package before you send it out at least? Headache continues. 3.) Start an RMA return (takes a week) - tell them I need to swap out the item for the correct item. They reply sending me an RMA return for a full refund. Wrong. I have to call back and explain I just want the right part not a refund they say they have to start a whole new RMA return (another week goes by). After speaking with managers and finally getting it straightened out I get a tracking number for the new part. At this point we are a month in from first purchase. 4.) I watch this package for a week. Gets stuck in the mail. Takes another MONTH to get to me. Of course you would be like "that's not there fault that's on USPS" NO, they didn't even box it properly! You can tell it got caught up on a belt somewhere in USPS warehouse. (When I sent back my RMA return I put it in two boxes. One for the part and another with paper so it doesn't get damaged and deny my return. How do they send it? In one PAPER thin box.) My package showed up completely mangled. If I could upload the state of the package I would but it looks like LPN turned off that feature on their reviews. But I do have it for proof as well as emails. Now you could say "well what if they sent it right from the manufacture?" It's still their name on it. I bought it from them. There is a sense of accountability when someone gives you there hard earned money. Overall the company is low effort and I will never use them again and would not recommend anyone to use them. I ordered the calipers one 11/19/24 after all of this the correct part arrived 1/30/25 Seem like a company you want to do business with?

I ordered a door release cable for my car. I received the wrong one and tried to return it but they denied my return because they said it was an electronic item and they don't allow returns on electronics. There were no electronics on the cable. It was literally a steel cable with a plastic shield around it. It contained no electronics whatsoever, yet they still denied my request to return the item.

Ordered a part and they didn't bother to ship it for 6 days! I had to call and email them to find out why it hadn't been ordered. Finally, it made it 11 days later, which was too late. They will not accept the unopened box return. Would not even consider an exception. Never doing business with them again.

LexusPartsNow denied a returned due to issues over a box. The RMA department stated that they received one box upon the return however Tracking numbers were provided to prove otherwise. Three hundred plus dollars sucks to lose but it was my first purchase and my last with.

The parts are the wrong size. I want to return but I don't think it is allowed for the parts I ordered.