LexusReviews of lexus.com

Lexus has been the best car I have purchased and driven. However, my recent experience has tainted my view of Customer Care and Best Practice. I knew I had paid a little more than other cars for a luxury car, reflected in both insurance and service costs, but, the experience until recently had been a good one and Gold Standard. I enjoyed the courtesy car which was supplied whilst my car was in for service to drive to a few shops on the same estate (10 miles) in total. When I came to book my car in pre April, I was told a £10 fee would be added onto my account for the courtesy car, I explained this was no longer a courtesy car, but, rather a hire car! The member of staff did not appear to know the difference. Then, most recently booking my car in for a service pre April which they could not accommodate, I was told that because the service fell in April; £20 would be added for a courtesy car and was effective since April! Confused and mixed messages! I had previously booked my car in pre April (January) and still was told there was a charge! Confusing! I am currently looking to change my Lexus and are now reviewing other manufacturers who do offer the Gold Standard to pick up/drop off or a courtesy car as a courtesy Car, rather than a car hire. They appear to go above and beyond to meet expectations.

I was told to bring my vehicle in earlier because sometimes the workers leave early..Poor customer service, who does this. Change your hours if they are allowed to leave early. So you are telling me “your workers make decisions” Not to mention that air head of a manager, who need a class in solving issues and not being so curt,when he is asked a question.

Orlando Lexus did a 10k warranty service to thing like tyre change oil change cabin filter change guess what they didn't rotate my tyres , hello safety on the road and yet they had no remorse about it not even a phone call th say they are sorry BUSTED

We brought 2021 Lexus RX350L in for all of it service to keys Lexus Valencia 5,000 / 10,000 / 15,000 at 16,000 miles we start hearing noise in back so we brought in .. they informed us that the back bearing where bad needed to be replaced . They told us the warranty is void !! Can you imagine that you pay 65,000 for a new vehicle and paid extra 4,500for extended warranty and one clown at keys Lexus Valencia service consultant says he voided the warranty… tried to reach out to the service manager Darin Ellis several times , seems he to busy to talk to a customer. Also tried the GM Mike Marray he also seems too busy to talk to customers .. It was repaired under warranty form another dealer .. but my experience with key Lexus Valencia is that that are con artists !!!

The staff are nice but the car is not quality made! We purchased 2022 model but they delivered 2021 model. We have a major issue with the wheel tensile strength getting damaged on Sydney roads, this is suppose to be AWD car. To make it worse, there were no spare parts and the car was un-drivable for 3 months waiting for spare parts from Japan. The same issue came up after one month of replacement and we are back to repairs again! There has been 5 recalls within 8 months and a number of software bugs that are yet to be fixed! Stay away, this is not a quality car.

Lexus, the luxury car brand had a batch of defective paint. It was used throughout the Toyota product line. The specific color was called “Blizzard White”. In researching the problem, it was widely known and Lexus (and Toyota) sent out letters to their customers who had that color. I had that color but never got the “memo”. Why? My VIN number didn’t match the actual color that was on the car. I have the receipts, meaning screenshots of interaction with Lexus and photos of the peeling paint. It is clearly Blizzard White but they say no because they have a mismatch on my VIN. Eventually I’ll sue them in small claims court and they’ll spend more in legal fees than it would cost to do the honorable thing and address the problem. Intransigent customer service will be brought to account. When you buy a new Lexus, you’re paying a premium. For them to besmirch their upper class reputation bewilders me. I’m not going away.

The Lexus Dealership is very aggressive. Location being discussed is Willowgrove, PA. The man I worked with wanted to argue with me over something I know for a fact to be untrue, however I choose not to go back and forth with sed employer who is completely wrong and took me for a test drive with the damn car in sport. I even asked him if that was correct, and the idiot goes oh it supposed to be on that setting. Sir no thank you! My deposit was also taken and I was left in limbo for 4 days and no one had even checked my credit! I had a notification that day that they had finally decided to check after having my deposit for that long. Front desk receptionist thinks everything is funny, and the GM just seems unaware of what is actually going on. Very just disappointing. I did take my car and finally got one at another Lexus dealership, but I wouldn't go back to willow grove. Very just uncomfortable.

Don’t ever ever buy the Lexus , I bought brand new Lexus from Erdington branch B24 Birmingham, I had an Accident in Jan , car has smashed as you see in photo but none of the Air bag deployed, I was trying for 8 month to get the car checked by Dealer to find out the issue but dealer ( mr Abdul Store manager ) don’t want to know despite paying my Instalment for 8 month