LexusReviews of lexus.com

I am entering my retirement years so finances are important to me. I was trying to make a decision whether to buy my leased vehicle as it is ending or buy a new one. I went to the dealers were I bought my cars(one each) and they were just interested in selling me a new vehicle for $300 a month more than give me the total cost needed to buy my lease. they made it difficult for me when I wanted to discuss my lease. The dealers and salesman are disgusting and unprofessional if you are not going to buy a new vehicle. They make you feel stupid and pressure you. I have bought and sold 10 cars so far and I come from a car industry family. Maybe it’s because the dealers have no inventory except for the premade crap that nobody wants. I’m not going to pay over $1000 a month for a vehicle! Besides I can get a BMW X3I m series for almost $400 a month less. I’ve been working with corporate customer loyalty department and they are turning out to be worthless like the dealerships. Forget Lexus they are just like the rest of the crooked car companies

Bought my nx350H in may at Bolton garage with in 2 months the battery when flat this was the start of 2 years trying to get it fixed (7 times I got locked out ) 7 times I called the AA and all of them told me the same thing that. It was not holding its charge after it first time i sent it back to the garage I was told that the battery was not under Lexus warranty by the service manager but he said that he would put a new one on . This was after the 4 time it let me and my wife down so I decided to take it to a different Lexus garage when I went to pick it up I was informed that they put a another battery in under the warranty from Lexus as they said to me they didn’t think a new one was fitted as I was told by the service manager. So after 2 years of me and my wife arguing over the car braking down it is still with the garage again

It would appear that Lexus Customer Support has sunk to a new low. Since purchasing the vehicle last August I have had problems with the Multimedia. Although each time it has been rectified, it does not stay to long without further problems. Today, I tried calling but received the message, that we no longer answer calls to this number. It then suggests I send an email, but response to this can take 21 days !!! Certainly would not consider buying another Lexus. They would most likely suggest I go to my nearest Lexus dealer but, that would be a 52 mile round trip. But, if it could be corrected by telephone instructed help, I would prefer that option first.

bonjour propriétaire d’un RX 450 H+ 2023 depuis Oct 2023 , je constate que alors l'autonomie résiduelle s'affiche à zéro , je ne peux mettre que 42 litres pour une capacité annoncée de 55 litres. Lexus n'arrive pas à régler le point et déclare que c'est je cite " normal". Est ce que d'autres personnes rencontrent le même problème ? je voudrais savoir si c'est un problème lié à mon véhicule ou un défaut connu de ce nouveau modèle , on n'en parle jamais dans les essais merci

SATISFAIT OU ARNAQUER. Je confirme la baisse de professionnalisme. Je me sens arnaquer , maintenant je peux dire haut et fort que ce garage est à fuir ! 154€ pour un diagnostique de 20 minutes sans réparation car j’ai le poste multimédia qui ne fonctionne plus ! Mesdames, messieurs attention Lexus a une politique purement commercial zéro fidélisation. Ces garages partenaire lexus France sont ne respecte pas les gènes des japonais ! Sa reste de bonnes voitures mais ces garages sont à fuir ! Mise à jour : après avoir récupéré le devis pour réparation le gentil technicien m’a expliqué que le connecteur USB étais HS cause oxydation mais il a débrancher le connecteur du poste radio pour avoir la radio et caméra de recul jusqu’à au remplacement du connecteur. Je récupère le véhicule je fais un tour et rien ne fonctionne comme indiqué au moment de la remise du véhicule. Donc conclusion MAUVAIS DIAGNOSTIC , 154€ parti dans le vent! J’annule mon projet d’achat de la ES ! Jamais 👎 Au bout de 3 minutes je retourne il est midi, pas de réponse claire juste il faut changer la Pièce défectueuse. Ok mais la pièce défectueuse le technicien l’a débrancher et il m’a confirmé que la radio et la caméra de recul fonctionne, confirmation téléphonique et physique, et même après l’appel de la réceptionniste au technicien il confirme que radio et caméra de recul fonctionne !! Nooo ce n’es pas le cas !

4-month old car died. no power at all. Called Roadside assistance. Told a tow truck would arrive in 90 minutes. After 2 hours tried to call and check status. on hold for over 30 minutes. Disconnected. Truck arrived but with no dollies even tho this was specifically discussed on the initial call. Had to call Lexus again. Reached person. Hung up on me. Now waiting 5 hours. Finally reached person who had me on the call while she checked with dispatch as they've had "company-wide" problems today. Cannot tell me when a truck will arrive with correct equipment.

Reneged on buying back my RX ....supplied by then previously. Economical with the truth and couldn't be bothered to reply to my phone calls. Apparently they aren't buying any cars at the moment! Having been a loyal Lexus customer , purchasing two new cars from them and recommending colleagues to purchase, I was treated with contempt. I believe this was due to a poor review I gave them a year ago on the service department. Very sad. Notable individuals who were less than honest with me or failed to return calls ...Ryan and Dean. I must say the outstanding employee there is Lisa. Lisa you deserve better than this from your so called colleagues.

Good car, very poor customer service, especially in Italy. Never again, buying lexus is nonsense, just buy a toyota. No plus, since customer care is a shame.