LexusReviews of lexus.com

Marque fiable mais le service... concession Lexus et Lexus France ,,, une catastrophe de médiocrité. Juste bon a lire des codes défauts et faire des vidanges. Heureusement pour eux que la marque est fiable.

My Lexus UX300 decided not to want to start this morning .. I thought buying a Lexus would provide me with a quality car and roadside assistance service .. by the way their encore program is terrible too .. more focussed on providing golf events .. AND my car does not want to connect to my mobile phone either .. and Lexus staff is blaming my mobile for it .. but more importantly this morning my Lexus did not want to start (never happened to my previous Subaru XV) .. so I rang Lexus roadside assistance and a message came back that it was going to take 60min .. well I just rang (1 1/2 hr later) and I was told it can take up another 1 hr and maybe more .. ugggghhhh I have to say I am not happy with the Lexus UX 300 or with Parramatta Lexus after service .. but their roadside service is lousy to say the least ..

April is Autism Acceptance Month. April 2 was Autism Acceptance Day. I would like to share how lexus treats its Autistic customers. To help you understand, I will copy from message I wrote to them for my Autistic spouse. He was too crushed and devastated to write it himself. "1. I have been your customer since 2008. 2. I lease Rex the Lex TXY-7734, Lexus RX 450h from you. 3. I have paid you over $40,000 for Rex the Lex up to date. 4. Both myself and my wife are Autistic. 5. Both my wife and I are self-employed and do not receive any social security benefits. We provide financial support to our elderly disabled parents. 6. In the past few months we have suffered from repeat and severe disability abuse and disability discrimination, which severely impaired our ability to earn income. 7. In November of 2024 we could not earn any income. We were starving and almost became homeless. 8. We have missed payment of $1,600 to you. Statements arrive in the mail. The mail is managed by my wife because I do not have processing power, energy and time to manage it. My wife is high support needs Autistic person. She is dyslexic. Many statements are in unreadable inaccessible dyslexia unfriendly font. 9. This night at 1:31 AM you came like thieves in the night and took Rex the Lex away. 10. Rex the Lex has sign on it that says that we are Autistic. Person who took him came to read the sign and was fully aware of this fact. 11. From this sudden, vicious, and unprovoked abuse I developed severe disability crisis and got injured. 12. Like many other Autistic people, I develop item attachment. Read what it means. 13. Rex the Lex is very well sound insulated and we used him to take ourselves to safety from disability abusing city activities, such as fireworks and construction. We have sensory sensitivity to noise, vibration, light, smell, touch, and close proximity, and develop severe health issues, including seizures and heart failure, when exposed to sensory unfriendly environments. 14. We had our personal possessions, many of which are disability aids, stored inside Rex the Lex when he was taken. 15. April is Autism Acceptance Month. This is how you treated us, your Autistic customers. 16. Return Rex the Lex to me in the same condition that you took him. 17. Waive all default fees, I will simply not be able to pay them. Arrange for payment plan for me to pay you back what I actually owe. 18. If you refuse to cooperate and be reasonable, I will file disability abuse lawsuit against you. In this lawsuit, I will make an emergency injunction request for Rex the Lex to be returned to me. 19. Your behavior was predatory, vicious, and unacceptable." This was sent on March 31 2025. lexus hid from us for a few days and did not reply to communications. Today we have received notice from them that you can see in my facebook post. Tomorrow we will file disability abuse and poverty abuse lawsuit against lexus and commonwealth of virginia that allows such predatory unacceptable practices to exist. We intend to put core provisions of that lawsuit into law as Stop Poverty Abuse act. If you are Autistic, I encourage you to not do any business with lexus because there is high chance they will treat you the way they treated us. They made my Autistic spouse suicidal. He said "I hate myself" and "I wish I died". And if you are Autistic, you know - we say what we mean and we mean what we say. lexus are predators, Autism haters, and disability abusers. Stay away from them. #lexus #Autism #ASD #actuallyAutistic #AutismAcceptanceMonth #disabilityabuse #povertyabuse

I’m extremely disappointed in Lexus USA for failing to hold their dealerships accountable for unethical business practices. I had a terrible experience with Lexus of Tacoma at Fife, where they took my $1,000 deposit, failed to deliver the car they promised, lost track of my order entirely, and then refused to refund my money unless I physically went to the dealership—even though I was out of the country. I gave Lexus USA the opportunity to step in and resolve this, expecting them to care about customer service and fair business practices. Instead, they completely ignored my complaint and refused to address their dealership’s shady behavior. This tells me that Lexus USA does not care about their customers once they’ve taken your money. This kind of dishonest business should not be associated with a luxury brand. If Lexus USA refuses to investigate their dealerships or protect their customers from getting scammed, why should anyone trust them? I won’t be buying a Lexus again, and I’ll make sure others know about this awful experience. Avoid Lexus if you expect honesty, accountability, or even basic customer service.

Lexus corporate customer service is unaccptable. I have a 2016 GX 460. Both rear outter door handles detached from the vehicle for no reason but faulty design and/or cheap plastic parts that have no businesss being on a luxery vehicle. I called Lexus corporate to discuss the problem. I was quickly paired with a case manager who took a week to "thoroughly investige" my situation. By investigate, I mean he emailed the service manager at a local dealership to find out repair price and warrenty information. I could have given him all that information. Long story short, I asked to speak to a supervisor and I have been getting the run around ever since. It's been over a month. There is never a supervisor available and call backs are always two or more business days later and around 7:30 PM when I am typically involved in bedtime routines with my children and don't hear my phone ring. Call back the next day and the same cycle continues. I feel completly dismissed and unheard by this company. I will never own another Lexus. As a comparison's Subaru's corporate office was professional and caring and always made me feel like I was heard and understood.

STAY AWAY FROM THIS PLACE ( Lexus of Las Vegas ) UNLESS YOU WANT YOUR PERSONAL INFORMATION SHARED ONLine Lexus shares the data and could care less that the dealerships are running wild with your info This dealership doesn’t value your privacy at all, employees here access the Lexus data base for their own personal reasons My review is concerning how employees here at a dealership I’ve never been too, over 300 miles from My house are using the Lexus database to access my personal information and post it online Be careful Roy mason posted that he wanted to speak with me concerning my review , I called and text him and got no reply I guess I am not surprised that he didn’t reply, as soon as he saw what happened in my case he didn’t want to touch it with a 10 foot pole… didn’t realize I could be more frustrated with a dealership I’ve never been too The manager who posted that I should call him back last week never returned my calls or texts … what a surprise

I would give a zero if there was an option. Lexus Corporate is the worst company I have ever dealt with. I have made 7 requests to speak to a supervisor and it has been a month with no call back. Buy from a Company that actually cares about their customers, trust me it is not Lexus. I would not buy another Lexus ever, this was my 5th Lexus and I can't even get a Manager to return my call. I never heard of a company were the Managers are always in " A Meeting" ....Buy American at least they appreciate your loyalty and business.

Lexus peuvent garantir leurs véhicules d’occasions pendant 36 mois, après 3 mois d’expérience avec ma Lexus UX personne me donne de réponse chez Lexus service client. J’ai acheté mon véhicule il y a 3 mois, j’ai rencontré un litige avec la concession de Rouen. En résumé j’ai fait confiance les yeux fermés au garage mais la réponse de Lexus Rouen me convient pas. Du coup je téléphone au service client de chez Lexus France. Et la, 2 éme mésaventure. Depuis le 18 juin 2024, j’ai eu 3 personnes qui ont pris ma réclamation en considération (je répète 3 fois la même chose à chaque personne car je me demande si au service client quelqu’un a réellement enregistré quelque chose ….). J’ai l’impression d’avoir mon opérateur téléphonique au téléphone tellement la considération du client est prise au sérieux. J’ai fait confiance à la réputation de la qualité des Lexus les yeux fermés, mais malheureusement je ne pensais rencontrer autant de problèmes au bout de 3 mois et encore moins qu’on puisse laisser le client comme ça. Lexus m’a vendu 1 voiture, mais ça sera la première et la dernière.