LexusReviews of lexus.com

Le véhicule mécaniquement est très bien sauf la partie multimédia qui est nul. J’ai un incident sur mon interfaces multimédia suite à une mise a jour, le support Lexus et le concessionnaire sont incapables de résoudre le problème. Un après vente catastrophique. Incident depuis 5 mois .

On Nov. 24, 2025, I called Hoffman Lexus dealer in East Hartford, CT and asked about engine oil change price. I was told $115 for non-synthetic oil and $140 for synthetic oil. I called again to see if they have a part that I need for my car. I asked again about the cost of oil change. I was confirmed that it is $140. On Nov. 25, 2025, I went for my appointment; I was told that the cost is $199. I told the service guy Anthony that yesterday I was told the cost was $140. He says: $140 for V6 cars. I said: I gave my full car information that it is LS460 which is V8. So, I refused the service all together and I left the dealership store. I am not satisfied with this lie. They had me drive 35Miles each way for nothing. I do not recommend visiting this dealer for anyone. Be careful of this dealer not to be swindled. Good luck.

J'ai acheté une Lexus neuve, mais malheureusement le service client n'est pas du tout à la hauteur de cette marque prémium. Retard de livraison, vendeur absent le jour du RDV de livraison, bref débrouillez-vous avec la voiture... J'ai écrit un courrier de réclamation à Lexus France, la réponse est du même niveau, rien à faire du client, quelle déception ! Et pas de rappel de la concession concernant le kit anti crevaison qui manque.

Purchased LBX July 2024- was allergic as soon as I got in. They are now using plether not leather. Odour incredibly bad. Bought charcoal,left windows open fir days..still smelt. Gave car to daughter. She couldn't open passenger door yo let people out. Had to get out of car. Went away fir three weeks. couldnt get in battery dead. We were away so she rang RACQ, said battery dead, had to buy new one. Im home so rang Lexus service . Said it was a common problem but needed to test battery so no refund. Planning on selling after we have had 3 good lexus cars but never again. Friend got locked in her LBX while listening to radio waiting for hubby..lucky he could get her out. Service guy said you have to leave engine on if listening to radio ….huh?Really gone down hill

Lexus Lille Villeneuve-d’Ascq – Team Colin : indigne d’une marque premium Quand on achète un véhicule haut de gamme comme une Lexus, il est normal d’attendre un service à la hauteur. Malheureusement, chez Lexus Lille Villeneuve-d’Ascq – Team Colin, c’est tout le contraire : un service atelier et après-vente iexpéditif et méprisant.!

Disappointed with the post-sale experience on our Lexus RO2X XXX. Just 2,000 miles after a full service, the MOT flagged perishing rear trailing arm bushes — a serious issue at only 36,500 miles. We question whether the promised checks were ever carried out, especially as no MOT was done before purchase. Communication has stalled, and previous commitments from Guildford Lexus remain unmet. We expected better from Lexus and now seek a fair resolution under the vehicle’s warranty.

Je me rends chez Lexus Aubagne pour la révision ou j'ai acheter lexus UX occasion je signale un bruit dans la portiere avant droite devis 299 € soit disant une piece déssoudé à l'intérieur "sans avoir démonter "trop fort .Je passe chez mon carrossier à Vitrolles, il regarde.. problème manquer un écrou tout simplement BRAVO LEXUS Aubagne vous avez marquez des points.

Il ne faut pas avoir d'accident avec une voiture Lexus parce que la concession n'a pas de dépanneuse et vous laisse vous débrouiller. Tout juste bon à vendre après bon courage pour faire réparer votre véhicule