LexisNexisReviews of lexisnexis.com

Be very careful before trusting LexisNexis with your business. For nearly 10 months, I dealt with account suspensions, incorrect billing, and endless back-and-forth emails just trying to fix their mistake. Every time I thought it was resolved, I’d get locked out again—costing me time, deals, and revenue. Instead of owning up to their failure and making it right, they threw some credits my way but still demanded I pay for months when I couldn’t even use the service. If you’re considering using them, I’d strongly suggest looking elsewhere unless you want to risk similar headaches.

Received a piece of mail falsely claiming i have 4 negative credit marks. OK?... when I have all 3 bureaus have been frozen for 3 years..

Wrost IVR service... not able to reach customer service.

I asked for a claim history on a house online, since no one picks up the phone. The cut and paste response, that I've received three times does nothing to actually address or answer the question asked. Simply ridiculously terrible customer experience.

LexisNexis reported my accident twice, only a year apart, making it look like I had two accidents in the past two years. Now, my insurance company has almost doubled my rates! I also applied for a loan recently and was denied credit because, even though I have a good credit rating from the three credit bureaus, Lexis Nexis had me in the mid 500's. Totally bogus redundant service that is not needed!

I closed my Law office in June 2024, but remained licensed as a lawyer so I might pick up some per diem work. I contacted customer service in July and asked to cancel. I was told that to cancel I had to have a service rep. I was advised they would have one contact me . Instead they continued to send bills and overdue notices to which I continued to reply to tell them I was cancelling and they had not contacted me, and of course that I wanted the invoies after the date of my call voided. Finally I was contacted by Email In October . Despite all my previous requests they again wanted confirmation I was asking to cancel. It was given. They confirmed that they would cancel and waive payments but REQUESTED CONFIRMATION FROM THE LAW SOCIETY I WAS RETIRED! I am appalled at the temerity of the organization To require any explanation as to why I cancelled the service, but more offended that I need proof, which I view as akin to requiring their permission.

This company is a total waste of time. There is no customer service. I called their CS line and waited 3 hours to get through. They disconnected the call twice and were no help whatsoever.

I got a letter from Progressive Ins. that included a copy of a negative report they received from LexusNexus.com about me. The letter also gave me instructions on how to get an explanation from LexusNexus.com. I sent a letter to LexusNexus.com requesting that information via Certified Receipt Requested mail on 5/15/24. I received verification 6/10 that they received my letter 5/25. On 7/6 I got a response from LexusNexus.com, "We cannot provide you with the information because we do not know who you are." "Provide us with your full SS#." Then how did they know who I was when they sent the initial report to Progressive Ins. I am disgusted!