LexisNexisReviews of lexisnexis.com

I am very confused because I had never heard of this company before today. I received an email from GEICO Insurance this morning. I had applied for car insurance, and the notice basically said I was being denied coverage because of derogatory credit reporting from NexisLexis. I looked up the company, and everyone who wrote reviews gave it a one-star. From what I read, it seems there's no point in contacting this company, as no one has reached them. My credit score is over 830. I pay all my bills on time and in full. I am 83 years old, and this situation has caused me significant stress. My question is, why does this company continue to operate and conduct blatantly illegal practices?

Dishonest sales people who promise you one thing and once you sign the contract simply ignore you. Worst. Company. Ever.

Terrible you cannot get anyone of the phone and no one will ever reply to you

Our firm subscribed to LexisNexis AI+ in June 2024 after being assured it would serve as a primary, transformative legal AI tool. Instead, it has proven operationally insufficient, unreliable, and dangerously inaccurate. Lexis AI repeatedly produced non-existent case law (hallucinations), forcing attorneys to manually verify every citation. Its legal analysis is shallow, discovery and drafting tools are far inferior to smaller platforms, and it cannot meet the needs of a multi-practice law firm. Despite its premium price, the AI functionality is limited, locked inside the Lexis ecosystem, and lacks meaningful automation, drafting, or workflow support. Most troubling was our recent meeting with LexisNexis management. Despite acknowledging our concerns, we were told there is no option to cancel, downgrade, or reduce costs and that we must continue paying approximately $500 per month until 2028, totaling over $20,000, even though the product does not perform as represented. This experience reflects excellent marketing but deeply flawed execution, and a business model that prioritizes long-term contractual lock-in over accuracy, transparency, and customer trust. We relied on LexisNexis’ reputation and were profoundly disappointed. I would strongly caution any law firm, especially new or growing practices, to test carefully and read contracts closely before committing. AI in legal practice must be accurate and trustworthy. This product is not. We contacted them in good faith and clearly explained that this is a product our firm can no longer benefit from. We informed them that continuing to pay tens of thousands of dollars over multiple years for a tool that provides no meaningful value to our practice is not reasonable or sustainable. Despite this, LexisNexis rejected our request outright. We were told that we are bound to the contract and will be forced to remain a member and continue paying a very high monthly fee for years, regardless of whether the product is usable or beneficial to our firm. This approach is unacceptable. Being required to pay tens of thousands of dollars for a product that adds no value, simply because of a long-term contract, places a serious financial burden on a law firm and can genuinely threaten a business’s stability. A deal structured this way, without flexibility, accountability, or acknowledgment of non-performance, is not fair and should concern any professional considering this service.

LexisNexis "alternative scoring" is targeted at women to charge higher interest rates. Your degree falls off bc you marry--you are uneducated. You own a business, that address is "too many." County sees an issue with your property and correct your value accordingly, another punishment, "property assessed too low." This service is the biggest scam running. "Complicated algorythum" is another word for innuendo and lies.

My Father and I have the same name and when he got into an accident it came back on my driving record. My insurance company told me to file a report with lexisnexis. There investigation report said it was accurate. I don’t believe they even investigated into it because if they did they would have got the police report saying it was Sr and not Jr.

I really liked the case lookup options, but once you need to chat with them it's impossible, even when they CLAIM they have 24-hour chat services!

Bad UIUX. In addition, their information is inaccurate.