LexisNexisReviews of lexisnexis.com

Their system does not work, not enough light...more light, try mobile...try mobile, try uploading image...upload image, so it all fails but "we will ask for your country and other info in the next screen"...no next screen to go to. Called help, 24/7 help does not apply to 'verification', and after breaking down sound on bad quality call, I got cut off. Great! Thx Stan!

Bought my crash report, mind you there was absolutely not other way to get it than paying 16 dollars. Then never got my report or an email receipt, but they took it out of my bank within seconds that’s for sure.

Spent over three hours trying to figure out how they cannot email me a copy that says I had paid my fine.So that I would not have to wait until I get pulled over.And explain to a police officer that I paid my ticket.But unfortunately, a third party cannot process or send me an email stating that my ticket is paid period so now if I get pulled Uber, I will have to go back to court because it shows that my license is suspended, even though it's not and take more time going through the court system and paying more money. Because Lexus Nexus cannot send an email saying. Hey he's paid his fine. Absolutely ridiculous.Why a third party should not be paying a ticket instead of the state period

After being stuck in a contract with Lexis for 4 years, I was finally ready to try new products. Starting in mid-March 2026, Lexis began sending me daily Adobe requests to "renew your contract." I emailed my Lexis rep. on 3/21/26 and stated, "I am not yet ready to sign an agreement. This coming week I am trialing some Westlaw services." We then exchanged emails for over a month, during which the Lexis rep. stated the following: On 4/9/6: "You can disregard that [autorenewal] email-it's a renewal offer from our marketing team. Your agreement expires 4/30/26." On 4/21/26: "Your agreement expires in nine days, and I want to ensure I'm staying on top of this for you. As part of your renewal...and are there any remaining questions or concerns I can address before the renewal deadline?" 4/23/26: "This is just a quick reminder that your agreement expires in seven days..." from 4/23/26 through 4/29/26, I received an Adobe Sign request every single day asking me to "review and sign Lexis Agreement." Then, on 4/27/26, I emailed the Lexis rep. that I would not be renewing my contract, and this was his response: "Unfortunately, your current plan auto renewed on 4/1/26 with a 5% increase...the autorenewal pushes your contract out to 4/30/27." Um what? We then exchanged additional emails in which he claimed, "the agreement referenced in my prior communications was a new agreement sent to either renew your current plan at the same rate or add additional features." The dispute was escalated but Lexis stood firm. On 5/7/26, I informed Lexis in writing that I would address the matter through its Legal Department, and that they did not have authorization to debit anything from my credit card or bank account. Then, on 5/13/26, Lexis debited approximately $1,100 from my bank account anyway. Over a four-year period, I paid Lexis approx. $29,000. The one year additional year they are attempting to enforce is worth roughly $7,200. Yet they appear willing to lose a customer permanently over that amount. They're also going to be out money spent on legal fees for the forthcoming legal dispute. I don't often leave reviews - in fact, I may have left only one in my life. But this experience was beyond disappointing, and I think people should be extremely cautious with Lexis. Their communications repeatedly led me to believe that renewal required affirmative action and a signed agreement, only for them to later claim the contract had already auto-renewed weeks earlier. Westlaw can now thank Lexis for making me a Westlaw customer for life.

Lexis Nexis issued an erroneous report of death regarding my mother, who is still very much alive, via their subscription risk management service. They claimed she had been dead since 2020, causing repercussions throughout numerous large banking and government institutions that use their service. This led to my mother, and myself, her attorney in fact, to be locked out of her bank accounts and retirement and brokerage accounts, and to have her MediCare and Social Security cancelled. It went so far that I began to receive emails from several past medical providers who were ordered to reimburse MediCare for claims that had been paid out since 2020. It took all of my spare time and bandwidth for over four months (I work full time and have two school-aged children, and my home is under construction - I can’t understate how exhausting this crisis was), to right everything, although we will likely never recover online access with TIAA because Mom, at 88 years old, has advanced dementia and can’t verbally request to reestablish online banking. The dispute resolution process with Lexis Nexis is slow and opaque, and getting any written acknowledgement of the error to provide to banks and others was nearly impossible. This company caused my family very concrete harm, and was most difficult to interface with, in our attempts to rectify their error.

Lexisnexis has been very difficult to deal with. I have 2 violations on my driving report that are not mine but are my former spouse who has the same name other than middle name. My car insurance company is having a field day with this as they want to almost double my premium. I opted out of their services hoping this will help. Would be nice to talk to a live person instead of a website.

LexisNexis has been extremely frustrating to deal. We unintentionally rolled into an auto-renewal while transitioning platforms and immediately tried to work with them in good faith to find a reasonable solution. There was ZERO flexibility — no ability to cancel, no buyout, no meaningful adjustment. Once you’re locked into the contract, there’s no willingness to work with you, even when the product is no longer being used. I understand agreements are binding, but most reputable vendors will at least try to find a practical resolution. That wasn’t our experience here. Proceed with caution and pay very close attention to the auto-renewal terms — they matter more than you think.

Absolute Terrible company i wouldn't recommend it to anyone!