Gema R.
They cool until you don't want the…
They cool until you don't want the service anymore. I've been with them for 4 months and not one thing removed by them but by me! Then I paid the last bill which was prorated for when I ended services they billed me again. I call in and the agent can't seem to find my payment but I can't see it in my account with them and my online banking but they didn't charge me. Horrible 9/15/22 Update, just received an email telling me that I was right they over charged me and they are going to refund me. But please allow 305 days! What... The... What? This has to stop! To many companies are getting away with these extra long refund processing times where it doesn't take this long period and it surely didn't take this long for you to take it from my account! Never again with this company!!!!
Response from Lexington LawSep 13, 2022
Thanks for reaching out. We charge for the work we have done up until the cancellation date of your service. You will be charged for your final bill on your regular billing date the following month. This is likely what you are seeing. We would be happy to review your case and address your billing concerns. Please send us a DM with your personal contact information and a representative will be in touch. Thank you.




