Lexington LawReviews of lexingtonlaw.com

I used Lexington Law for many years. Initially they were excellent. They cleared my credit and were diligent and they knew what they were doing. As the years went on, I retained them again for a few problems I had and by that time they had employed foreign representatives from the Philippines and that was it - their service began to stink! I’ve spent several years with them this go around and what a total disaster. Stay clear of this organization. They will not be able to help you. It’s a shame. They, like many American companies, have lost their way!!! They think they can cut costs by employing a foreign work force!

The fact that I can talk to the paralegals and they can help me better understand my concerns.

My call gave me the confidence to fix my credit

She was very professional she was polite,curtious she was very well mannered. I enjoyed the phone call

I would like you guys to stop taking money off my chime card I do not want the services and I have tried and tried to Cancel it

Very much a sales operation, no real engagement with your case or customer service. There's nothing they do that you can't do on your own. And when you try to cancel for lack of progress or activity or updates, they kick the can and tell you to just be patient, keep renewing. Feels like they're bilking an already-vulnerable population.

She was understanding, showed professionalism, empathy, and lots of help!!

Results after one year... ($1500+ cost) I had begun using Lexington Law's service in Oct 2021. The first round of challenges yielded 1 or 2 removals on my credit report (first 45 days). Looking back on the experience that seemed like a teaser to keep me subscribed to their service, because after the first couple removals, there was no progress for 5 months. Nothing seemed to be working for all the challenges they claimed to have been sent. I attempted to cancel however the customer rep urged me to give it just one more billing cycle to see if they can get any results this time around. I told them I'll give it one more cycle but if nothing occurs than expect my cancelation the following month. And just like magic a significant amount of removals occurred in that single billing cycle on Equifax and Transunion. So I kept the subscription running as promised. I felt that I would only need maybe 1 or 2 cycles to clear everything up with how much was removed in that single challenge cycle. Then unsurprisingly we ended up stalled out again for many months. I felt they were just taking their time to maximize their billing cycles but I overlooked it because I saw they can actually get things done. Over the course of the year they nearly (yet not completely) cleaned up both Equifax and Transunion, which really 90% of the removals occurred in only 2 challenge cycles (totaling 90 days of billing time) however after an entire year they made absolutely no progress with Experian. Zero. After about several months from the last removal I contacted the customer service rep to see why they seem to not be able to get any results with Experian, ultimately the explanation was weak, because they couldn't possibly admit that as one of the longest and most well known credit repair companies, Experian was just too challenging for them to get even a single removal in a YEAR, while at the same time they also couldn't admit they are just milking my subscription for as long as they can. And it can only be either one of those two explanations if you critically think about it for 30 seconds or less. It's either Experian was too difficult for them that they couldn't get a single removal in a year of billing or they were simply milking me dry over that same year. I felt from that conversation that they just were 100% stringing me along as long as possible to maximize the money they can get out of me. In short, Lexington Law can absolutely get your credit repaired and rather fast, however speed is not apart of their business model. Their business model is to bleed you dry for as long as they can, while never repairing your credit fully. Every now and then they will get a removal off to make you think they are diligently working on your case. They are not diligently working, they are bleeding you for as long as you have a tolerance to get bled. They will get some removals off, but not all of them. Its not worth it to them to completely fix your credit quickly. You have to understand this before looking for any credit repair company. As an industry is not in their business model to quickly repair your credit, their model is to do just enough to keep you subscribed forever. Their main business is not credit repair, its customer psychology. ***UPDATE*** 1/30/23 Despite a representative responding to my review asking me to "DM" them. I have reached out and it turns out to be a blind gesture to create the illusion that they are willing to work with rectifying their past mistakes. The account representative said since I ended my subscription with them, they no longer have any account information and simply tried to get me to sign back up without addressing any of my concerns of their past performance. A complete trash company, stay away at all costs at this point. I would provide negative stars at this point. A 1 star is too gracious for this company.