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Lexington Law (lexingtonlaw.com) has 620 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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DT
A farce. Their services are nothing you can’t do on your own. They just charge you for it and answer every 5th email telling you to “just be patient.”
Response from Lexington LawMay 23, 2023
We are sorry to hear our services provided you a less-than-stellar experience. We’re unable to look up your account or discuss specifics online due to confidentiality. Please send us a private message if you would like us to contact you to discuss the situation you’re describing. Thank you.
Jordan M.
3 months of paying and no results. Said it may take time but no info shared except they sent a letter on my behalf. They need to do a better job keeping people informed. Told me the cared about my situation but they only seemed to care about getting the monthly fee I was paying.
Response from Lexington LawMay 10, 2023
We are sorry to hear our services provided you a less-than-stellar experience. We’re unable to look up your account or discuss specifics online due to confidentiality. Please send us a private message if you would like us to contact you to discuss the situation you’re describing. Thank you.
Danielle W.
Whenever I have called their customer service, they are rude, abrasive, disrespectful, and do not handle the situation with intelligence. The customer service representative Ram, based in the Philippines, advised me during our almost an hour-long recorded call that he refused to get me a supervisor to resolve my billing issues and could not confirm on the recorded line that he was a paralegal. Dealing with Lexington Law Firm was a waste of time and money, producing little results. In addition to being discussed at customer service and potentially talking to customer service personnel who appear to lack the qualification to assist me, someone at Lexington Law Firm needs to listen to the call I have had with their company, as these are the individuals you have chosen to represent your organization in the public eye.
Response from Lexington LawMay 3, 2023
We apologize for any inconvenience and thank you for the feedback provided. Please DM us your contact information and we'd be happy to have one of our representatives reach out to assist you. Thank you in advance for your patience.
Rochelle D.
Can't find their telephone # anywhere. They sent me an email about signing on line for my case. I can't remember sign in info. Their texts stink & their supposed paralegal doesn't answer to chat. I guess what is said about them is true not a very good company to deal with. They did help me put with past creditors. I really wanted to continue with them
Response from Lexington LawApr 17, 2023
Thank you for your feedback. We are sorry that you were unable to get a hold of anyone. If you have issues signing the contract online, you may contact us. Our call center hours are Monday - Friday 7:00 AM - 7:00 PM MST, and we are closed Saturday - Sunday. Our number is (800) 341-8441.
Darryl
Lexington Law advises me of what is going on with my cases at all times, through emails. I am always kept aware of my progress. I am very happy with the service.
Response from Lexington LawApr 14, 2023
Thank you so much for sharing your experience with us. We appreciate your recommendation and loyalty.
William S.
I have a durable power of attorney for a person who is totally incapacitated and confined to a nursing home. I submitted a copy of the POA to Lexington and requested a cancellation of their monthly draft to this persons bank account. they refused to cancel saying that they needed an updated POA due to the fact that the notary seal had expired, do these people not understand a durable POA. This person is incapacitated and not able to execute another POA
Response from Lexington LawApr 13, 2023
Thanks for your review. Due to client attorney privilege, we are unable to make any changes with the clients consent. We can send you our power of attorney form to be filled out. Please DM your contact information so we can get this taken care of.
tim A.
Lexington law sucks. They want your money and when they contact the people you owe … they awake the sleeping bear and you will have your CREDIT REPORTS COMING AFTER YOU. They don’t tell you about that lol.
Response from Lexington LawApr 11, 2023
The situation you’re describing is not how we operate. We follow all laws regulating the credit repair industry and work hard for all of our clients. We value your satisfaction and would be happy to contact you. Please DM us your contact information and one of our representatives will reach out to assist you.
Brains W.
DO NOT USE THIS COMPANY! ALERT! If I could submit negative stars, I would. What's the opposite of a stare? Horrible customer service that argues with a potential client. Asking for my social without verifying their company. Heart-fully, defending their negative online results and over-speaking me while I'm trying to gain more information on their company. This is a clear sign that this company only go for low-hanging fruits internally and client-wise. I highly suggest TO NOT USE THIS COMPANY!
Response from Lexington LawMar 24, 2023
Thank you for sharing your frustrations with us. Client satisfaction is something we pride ourselves on, and we are always trying to improve. Can you please send us a direct message so we can discuss this further with you?
