Lexie HearingReviews of lexiehearing.com

Naomi was most helpful. I am 77 and very uneducated as far as a phone is concerned, lol. Naomi had great patience and understanding my frustrations of not understanding some of her instructions. She reassured me that she would get me through this successfully and she did. I feel very satisfied and confident that, if I have anymore issues I can contact her. And I will. Also, when I can afford a new pair, backed by bose , I will be contacting Naomi to set them up for me. I am so glad that she was on the other end and answered my call. She is the best. Thank you Naomi. Larry Jockett.

I’ve had the Lexie hearing aids for over a year. They are mediocre at best. Feedback/ squealing is a constant issue. Their customer support is appalling. Intervention by a supervisor borders on incompetence. I have purchased my first and last set of Lexie hearing aids.

Mediocre product and deceptive company!! Beware if you buy a hearing aid from this company they will automatically sign you up for their Lexie club and bill you monthly without your consent

Date of experience: Ongoing for several years. I've been dealing with Lexie since I got my first pair about three years ago. The app was okay - better than the current one - but also extremely problematic. It got so I had to coach their experts to delete my info and reenter it b/c the app was stuck. Then one of them failed and I sent it back for repair for $35 but it failed again after a few weeks. They had a special on the newer "powered by Bose" basic model that require batteries - which I don't mind b/c they last way longer than having to recharge every 18 hours. The app for these had fewer features than the old one and I couldn't connect my aids. After numerous attempts to reach them, I got an unfriendly woman but got disconnected. Attempts to reach them/her by email and phone failed so I complained to the BBB. This got results. I was put in touch with the app developer who was kind but ineffectual but at least it was a connection. I finally figured it out and it worked for months, but now, the app has failed again. It says other aids are in range so it can't connect - they're not - or hmmmm we can't seem to connect..... The app is an utter mediocrity. The aids are okay but without the app they're pretty useless. If only they'd get an app that actually works with an iPhone, I'd give them more stars. Meantime, I'll look around for alternatives. With Lexie, there's always something marring your experience. Troubleshooting is tedious and fragmented and ultimately useless unless you persist time after time after time after...

So the issue with the hearing aids is the app Have made multiple attempts at locking in a custom setting and it keeps changing settings on its own After 3 support chats waiting for a call back now Seems like a familiar theme

The app keeps changing the volume up and make them too loud. I tried changing all the environments to the same level but it keeps happening. I also tried resetting the iPhone. The left hearing aid will sometimes go out and have to reset it.

My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

These screech and squeal upon certain sounds and whenever anything gets near them…hands, coat collars, seat-backs, etc. it’s so loud that people around you will hear it. Have tried every option and nothing works…none of the other domes, no settings, nothing. Phone streaming has so much static I had to stop using it. Lexie makes claims of their customer support - I claim BS. I emailed them twice with not even a reply. Tried their instagram account and no reply there either. I regret my purchase.