Lexie HearingReviews of lexiehearing.com

Lexie is designed obsolescence. Their app notified me to update the firmware while the aids were working just fine. Upon attempting several times, reaching 99% installation, received message that update failed. Also, could not use the app to adjust the aids after trying to update the firmware. Contacted support and was told to try several more times, which I did and quite counting after 22 attempts and receiving the same message. Immediately started to receive email offers to upgrade aids. Lexie support then sent me a return slip to evaluate the aids. Of course, the response was that for 3 - 400 dollars, they could send me a new set. I told them to send me an email with my options and that I would consider them along with other alternatives. Not Happy!!!

I am very disappointed with Lexie B2 Plus Hearing Aids. Unfortunately, because the devices sat unused for over a month while I waited for technical support, I missed the return window and can no longer send them back. One of the major issues I faced was the hearing aids' inability to stay linked to my cell phone. Additionally, they would not stream phone calls, which is a crucial feature for me. The devices also have a significant problem with feedback. Having worn hearing aids for over ten years, I have never experienced issues like these with other products. The online technical support appears to be managed by an AI system that provides generic, cookie-cutter answers like those found on the help page. No matter how many issues are listed in a complaint, the response only addresses the first issue mentioned. Another drawback is the use of proprietary consumables, such as wax guards and domes. These necessary replacement parts are only available from Lexie and come at a much higher price compared to the generic alternatives.

I was contacted by Lexie after visiting their website. I was offered a $50 discount over and above a deal I had at my local pharmacy. I could not finish the deal due to time constraints. We decided to finish in 3 days. When I received my return call Lexie reneged on the deal and offered refurbished aids instead of the $50 off the new pair. $50 is not a lot of money to me and I'm sure not for them? The issue now is integrity. Is this how they will handle further concerns? A product is only as good as it's company's practices! I suggest finding a company with more integrity.

Lexie is a very weird company. Superficial gushing but once you've paid the service is chaotic, indifferent or nonexistent. I own two different models - the Lumens and the B2 upgrade. The aids themselves are okay. They repaired the first pair but the same one died again. Now I own the B2s with better sound but an absolutely rotten app. If you buy Lexies, do yourself a favor and immediately ask for the $90 protection plan so you can buy replacements for $350 or half the purchase price because they won't tell you about it - and it's an extremely limited offer too. When you buy aids they'll love-bomb you with "everything ok?" calls but when you actually need help, and you will, it's 'bye! After endless trouobleshooting, the only thing that worked to connect the first app was to delete my account and reenter it. This took numerous special meetings on their end, but it worked! Now the app for the new Bose aids is "unable to connect to server" and after endless repetitive troubleshooting and blaming my device ("go ask someone in your house to use their phone" "but I live alone...") support refuses to delete my account and start again. Now they won't respond to requests for help. I'm stuck with $899 aids and no app which is a mediocrity anyway but necessary to tuning the aids (no battery gauge, terrible controls). The company's internal communications are awful as is their transparency. Be prepared for a struggle followed by silence when something goes wrong - which it will.

I have the B1's and The volume down on my right hearing aid stopped working after about 3 weeks, the left just started shutting off whenever I touched my ear and would then start again, but would default the volume to almost zero. You have to send them in to be serviced and there no guarantee they will cover anything under warranty not to mention you have no clue how long you'll need to survive without hearing. As far as amplification, I would rate them a 4 and build quality and support a 1.

These earing aids are useless the batteries go dead after a few hours the tubs are to small molds don't go far enough in your ear I'm stuck paying for something I can't use so don't buy them