Lexie HearingReviews of lexiehearing.com

They are great hearing aids and great services. Would recommend to anyone who needs hearing aids

I was contacted by Lexie after visiting their website. I was offered a $50 discount over and above a deal I had at my local pharmacy. I could not finish the deal due to time constraints. We decided to finish in 3 days. When I received my return call Lexie reneged on the deal and offered refurbished aids instead of the $50 off the new pair. $50 is not a lot of money to me and I'm sure not for them? The issue now is integrity. Is this how they will handle further concerns? A product is only as good as it's company's practices! I suggest finding a company with more integrity.

I was surprised to receive a call more than a year after purchasing my Lexie B hearing aid to ask if all was OK. I needed that call as I had not ben doing all the necessary for it to work most efficiently and had ignored the app. So this unexpected call turned out to be a blessing. Everything I had been doing ineffectively was explained to me patiently and in a very clear manner, enabling me to correct my usage to full advantage. Because I am slow to catch on, we were on the call for over an hour. This was customer service at its very best. Thank you!

My story starts a few years ago when the over the counter Lexie B1 came out. At the time this 75 year old had moderate hearing loss with tinnitus. I bought the B1 which came with a hearing test. I supposed it worked ok. However, you had to frequently change batteries so when the rechargeable Lexie B2 model came out I bought it ($800). That was in 2023. So for two years I’ve tried to get the B2 model to be useable. My biggest problem is it works in normal conversations but it doesn’t when watching tv. You have to boost the hearing aid volume and adjust the bass/treble mix to hear the tv. Even then the sound texture is strange, very tinny. With those settings as soon as someone in the room speaks it’s like they’re screaming. So over two years I’ve spoken with Lexie multiple times to find an adjustment that would work. Each time spending 30 minutes with a tech person. Never been successful. Recently I purchased the Apple AirPod Pro2 which has a hearing aid function. Wow amazing. Watch TV with excellent sounding voices. Speaking with others, no problem understanding them. I felt the Apple hearing test might be why the AirPods worked so well. So maybe I needed to do the hearing test with the B2s like I did with the B1s. A year ago a Lexie person suggested I do this when my tinnitus wasn’t bad. Recently I called Lexie to find out how to do the test and was told a hearing test was not available with the B2 model. I find that outrageous, totally unacceptable, and have been talking with Lexie about a solution for a few days. One solution was they offered $250 off if I buy the B2 Plus. That doesn’t work for two reasons: 1. I could have gotten the B2 Plus in March for $200 off; 2. I already spent about $1600 on Lexie products and I’m not spending a penny more for something that, like the other two Lexies I bought, may not work. After this episode I was promised a call back from Lexie customer service on two separate days. I waited and the calls never came. So you ask why not just use the AirPods? I do around the house but not when I leave because they sometimes fall out when eating or doing exercise. I really need a behind the ear model. So my warning to you is if you buy a Lexie hearing aid, while still in the warranty period, make sure it fully works adequately in all situations. If it doesn’t work to your satisfaction don’t spend time working with Lexie trying to get them to work. Just return them and get your refund.

We were just on the phone with Naomi who expertly guided us through our challenges with a set of Bose hearing aids. She was so helpful and we went from having no functionality to complete restoration! I highly recommend this customer service/support team! Thank you!

Perfect service Nice and professional. Took time to explain everything Thanks again Jerry

I’ve been wearing Lexie aids for over a year with some sucess but, have had them work out of my ears. Finally I decided to call and see if there was a remedy. In talking and doing a video with Liam he explained how to properly fit them and which dome to use. They seem to work better so far. He was very patient and easy to understand I’m so pleased in getting him to talk with. If all works I’ll be thrilled. Eva

Naomi and Liam were both very knowledgeable and patient. Five stars each!!!!!!