Mary F.
Communication with Level One is horrible
The idea is good, but communication is horrible. We've called numerous times and called to speak with an attorney and they never called back. We've left tons of messages, but no one calls back. When we call in the people answering the phones are not helpful, We've gotten so many different answers to the same questions we're not sure what we're supposed to do. We've been with Level one for just over a year, never missed a payment or been late and yet not ONE of our debts have been resolved. One has been in the process of being settled for many months, and now the company sold the debt to a collection agency. We have a letter stating it was sold and when calling Level One, they say it shouldn't have been sold. Not helpful. With the amount of money we've paid in we could have paid at least two debs off in full. We're paying a lot of money every month for a "lawyer" we can never speak to. The amount paid towards a nonexistent lawyer is extremely expensive and a very small amount goes into the savings to go towards the debts. We're not satisfied with the way this is going and if we got all the money back we paid so far we'd be on our way to paying off three of our four debts. We're considering talking to our attorney about getting a full refund since you have not followed through with your end of the agreement.
Response from Level One LawNov 20, 2023
Dear Mary, We sincerely apologize for your negative experience with Level One Law. We appreciate your feedback and are truly sorry for the lack of communication and support you've experienced. This is not the level of service we strive to provide to our clients. We understand your frustration and are committed to addressing these issues and improving our communication and support systems. We value your business and would like the opportunity to make things right. We have assigned one of our escalated team members to review your account and reach out. We will be in contact soon. Thank you. Sincerely, Level One Law