LEVEL8 Group Corp.Reviews of level8cases.com

Level8 was quick to respond to my email. Their communication was clear and the instructions were easy to follow. This is how customer care should always be!

fast respond, ans super supportive. Send me my the replace parts for free

Can't praise level 8 highly enough. Their products and customer service has proven exemplary. I will be buying from them again and would advise everyone else to if they need premium luggage at a great price with great back up

When I had an issue with my suitcase Level8 quickly sent me a replacement. I love this suitcase.

Helpful and honest

We made great use of our Level 8 luggage in our trip to Europe. Unfortunately, when it's time to do our next trip, I forgot the code for the lock. When I tried to reset the code, the reset button would not go down. Since I bought my luggage in 2023, I wasn't sure whether it was still in warranty. When I contacted them via email and explained the problem, I received a reply right away and was asked to provide additional information. Within a day, I received another email saying they have mailed the replacement part. Replacement part came right away at no additional cost. Thank you Level8 for your prompt response and positive resolution. Excellent Customer Service!

The Level8 Voyageur Check-In (28'') is hands down the most durable luggage I’ve owned. As a frequent business traveler, I need gear that holds up, and this bag delivers (while consistently getting compliments!). What really sets Level8 apart is the support: being able to easily order parts and repair the luggage is a huge win for both convenience and sustainability. Highly recommended!

I bought this bag in late 2023 and it worked perfectly until about a month ago, when the zipper broke. LEVEL8 covered the cost for me to take it to a luggage repair services company, but unfortunately the zipper failed again. At that point, they offered me a full refund without any hassle. Really impressed with how they handled everything. Great company with excellent customer support, and I’ll definitely continue using and recommending their luggage.