LEVEL8 Group Corp.Reviews of level8cases.com

I bought my luggage set back in 2021 and have been happily using it since. Its been on numerous trips with me and has held up well. Recently, I've noticed that one of my wheels were starting to rattle, so I sent an email to LEVEL8. They took care of me and sent me a replacement wheel. Overall, you're buying a quality bag with a quality company standing behind their product. I've even introduced this brand to make friends and family and they were instantly sold by the minimalist design and how easy/smooth the luggage was.

I purchased a case zipperless case eighteen months ago. The case was on its third international trip when I experienced a slight hiccup with it. I didn't think that the issue would be covered by the warranty so emailed to make a request to fix it myself. So imagine my surprise when level8 said that they would be sending me out a new case like for like. I nearly fainted. The customer service team were so responsive, replied within 24hrs of me sending an email and also emailed me regularly with updates. We arrived back from our holiday on the 29/May my email was sent the same day, and my new case arrived on 05/June. No complaints from me, great item, great service, and very assuring customer service team. Despite the hiccup it has got to be the best case I've ever owned. Glides well in all directions and is aesthetically pleasing on the eye. It it worth the money? Yes. Would I buy it again? Yes.

High-quality amazing luggage. Fantastic customer service. Very impressed and highly recommend.

If you travel often, LEVEL8 is a MUST HAVE! At first I was a bit hesitant to spend the money as I was in need of a full luggage overhaul… After 2 years or ownership I can with full confidence say it IS Well worth the investment! I own the Voyageur 20” and 28” in green as well as the Voyageur 20” and 30” in yellow. First I will say the comfort in using these is amazing. They ride like butter. The space inside and the compartment are perfect to keep all my stuff organized. I travel quite often and with a family of 5, we all just need one luggage each and it’s perfect for our needs. The quality is incredible in comparison to all other expensive luggage’s I’ve owned in the past. One drawback with my 28”- it seems the feet get knocked off, it has happened twice. But no worries the customer service has been amazing to replace the part very quickly! I will add that I constantly get asked about my luggage and I happily refer them to Level8. They are the best luggages I have ever owned.

Customer service was quick with their response. A little backstory, I purchased a 20” Carry-on Voyageur for carry on only. I had to take an emergency trip to Mexico and the airline did not let me carry on the bag. I had to check it. I was very upset that I had to check it, because I knew how airlines handled bags. And to no surprise, my suitcase handle was scratched, deep scratches. I was upset and reached out to the airline, and of course United Airlines said it wasn’t their fault. So I reached out to level 8 to see what I could do. They immediately ordered me a replacement handle with no questions asked. Great customer service!

Customer service is amazing. One of the wheels on my hybrid carry on was bent to the point that I couldn’t roll the bag properly and they sent me a full replacement no questions asked. Beyond that the luggage is also a better value than Monos or Away.

I was devastated during my recent trip when I had my zipper on my Voyager suite case fail. The zipper it’s self was not a problem but the clasp that zips had broken. I absolutely love my Level 8 cases, I have two as well as my wife. Together we have traveled thousands of mile and to many countries with no problems. We have receive too many complements to count from baggage handlers, hotel staff and limousine drivers who were a maze at the quality of our cases. No dents, popping or difficult to pull, the wheels just smooth and easy. So when I contacted Level 8 because of what seem to be just a metal material defect they were so helpful and responded within a day to help with my problem. I have had my sets of luggage but none have ever compared, I highly recommend to anyone do yourself a favor and Level 8. You won’t regret it!

I love my bag and receive tons of compliments. One of the wheels got damaged on a recent journey and customer service is ending me a replacement free of charge